Teller

First-Horizon-Bank; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

First Horizon Bank is seeking a teller to provide quality customer service and accurate processing of financial transactions at an onsite location. You will be the first point of contact for clients, handling deposits, withdrawals, transfers and other transactions while maintaining cash controls and compliance.

Responsibilities include delivering excellent client experiences, endorsing bank products, and referring clients to the right team.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Responsibilities

• Handle a cash drawer and follow audit and security policies.
• Process deposits, withdrawals, transfers and loan payments.
• Process miscellaneous transactions (bonds, money orders, etc.).
• Assist in daily balancing and ATM processing and verification of deposits in night/lobby depository.
• Stay informed of operational updates to ensure compliance with current guidelines.
• Deliver excellent client experiences and resolve issues promptly.
• Identify cross-selling opportunities and refer clients to the appropriate team.
• Promote bank products to enhance client relationships.

Skills

Cash handling

Customer service

Sales

Compliance awareness

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Location

Location: Onsite at the location listed in the job posting.

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail bankingenvironment.Often serving as the first point of contact to theclient, may have responsibility forrecommendingbankproducts or referringclientsto other areas of theBank.Develop and retain long-term and profitableclientrelationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing.Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and referclients/prospects to the appropriate team.
• Promote bank products and services to further enhanceclientrelationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

Nosupervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Additionally, thequalifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GEDrequiredand 6 months ofcash handling or teller experiencestrongly preferredor equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite

In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.