Teller

Comerica Bank; Canton Charter Township (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Comerica Bank is seeking a Teller to enhance customer experience and ensure operational readiness at a Retail Banking Center. This role involves processing transactions, providing excellent customer service, and adhering to compliance standards. Ideal candidates will have retail or financial sales experience and a strong commitment to customer satisfaction.

Benefits

Career Growth

Incentive program based on performance

Paid Time Off (PTO)

Health, Dental, Vision benefits

401k match and Life Insurance

Tuition Assistance Program

Employee Stock Purchase Plan

Qualifications

• 6 months retail or financial sales experience, or 2 years U.S. Military service.
• 1 year customer service experience.
• Experience with PC, data entry, or internet search.

Responsibilities

• Ensure banker-readiness and process transactions accurately.
• Provide excellent customer service and resolve issues.
• Complete necessary compliance training and follow policies.

Skills

Customer Service

Sales Experience

Data Entry

Cash Handling

Computer Proficiency

Education

1 year of college

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

Position Overview

The Teller is responsible for contributing to the overall success of a Retail Banking Center by ensuring banker-readiness, processing transactions accurately and efficiently, and providing excellent customer service. The role involves working occasional evenings and Saturdays, with potential shifts at different banking centers based on staffing needs.

Position Responsibilities

Customer Experience

• Introduce and refer customers to the platform through routine interactions
• Provide remarkable customer service, resolve problems, answer calls, and handle safe deposit requests
• Complete Comerica's Teller Training Program
• Follow policies, procedures, regulations, and security protocols
• Document transactions electronically and reconcile at shift end
• Maintain confidentiality and resolve customer complaints
• Enhance customer experience based on feedback and guidelines

Marketing Activities

• Complete daily planning activities
• Act as a digital ambassador to promote digital solutions
• Engage customers with products and services, follow up promptly

Operational Risk

• Ensure compliance with laws, regulations, policies, and procedures
• Complete necessary compliance training
• Mitigate losses by adhering to standards

Partnership

• Contribute to team collaboration and value addition for customers

Qualifications

• 6 months retail or financial sales experience, or 2 years U.S. Military service, or 1 year of college
• 1 year customer service experience
• Experience with PC, data entry, or internet search
• Preferred: Cash handling experience, proficiency with computer systems

Work Details

Category A - 100% in-office work. Hours: Monday-Friday 8:30am-5:30pm; Saturday 8:30am-12:30pm. Salary: To Be Determined based on experience.

About Comerica

We invest in our employees through comprehensive Total Rewards, including health benefits, retirement plans, paid time off, and more. We conduct background checks and require certifications for certain roles. Comerica is committed to diversity and equal opportunity employment.