Teller

My Community Sa; Caldwell (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Community Savings in Caldwell, OH is seeking a Full-Time Bank Teller to serve as the face of our branch, handling cash and customer inquiries with accuracy and courtesy. You will process deposits, withdrawals, transfers, and check cashing while ensuring a positive customer experience.

The role emphasizes adherence to bank policies, cross-selling opportunities, and accurate record-keeping, with teamwork and professional behavior in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in banking, retail, or customer service preferred.
• Strong interpersonal and communication skills.
• Proficient in basic mathematics and handling cash.
• Attention to detail and accuracy in processing transactions.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Familiarity with banking software and systems is a plus.

Responsibilities

• Greet customers warmly and provide information about banking products and services.
• Perform a variety of financial transactions including deposits, withdrawals, transfers, and check cashing.
• Assist customers with account openings, closings, and updates; provide balance and transaction information.
• Adhere to banking policies, procedures and regulatory requirements ensuring security and confidentiality.
• Address and resolve customer complaints or issues promptly, escalating to the Branch Manager when needed.
• Promote and cross-sell bank products and services to meet customer needs.
• Maintain accurate records of transactions and customer interactions; document and file per bank policies.
• Work with tellers and branch staff to meet branch goals and support team performance.

Skills

Interpersonal skills

Mathematics

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

Banking software

Job description

Description

Full-Time Bank Teller

Caldwell, OH

Description

As a Bank Branch Teller at Community Savings, you will be the face of our branch, providing exceptional customer service and performing a range of financial transactions with accuracy and efficiency. You will assist customers with their banking needs, handle cash and checks, and ensure a positive experience at our branch.

Responsibilities:

• Greet customers warmly, address their inquiries and provide information about banking products and services. Ensure a positive and professional customer experience at all times.
• Perform a variety of financial transactions, including deposits, withdrawals, transfers, and check cashing. Accurately handle and balance cash drawers.
• Assist customers with account-related issues, including account openings, closings, and updates. Provide information about account balances, statements, and transactions.
• Adhere to all banking policies, procedures, and regulatory requirements to ensure the security and confidentiality of customer information. Report any suspicious activity or security concerns to the Branch Manager.
• Address and resolve customer complaints or issues promptly and professionally. Escalate complex issues to the Branch Manager when necessary.
• Promote and cross-sell bank products and services that meet customer needs, such as savings accounts, loans, and credit cards.
• Maintain accurate records of transactions and customer interactions. Ensure proper documentation and filing in accordance with bank policies.
• Work closely with other tellers and branch staff to achieve branch goals and support overall team performance.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Previous experience in banking, retail, or customer service roles preferred.
• Skills:
• Strong interpersonal and communication skills.
• Proficient in basic mathematics and handling cash.
• Attention to detail and accuracy in processing transactions.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Familiarity with banking software and systems is a plus.