Teller

Kentucky Farmers Bank; Ashland (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Kentucky Farmers Bank in Ashland, KY is seeking an entry-level Teller to handle customer transactions and assist the public face-to-face. You will learn bank policies, ensure accuracy in cash handling, and cross-sell bank products under supervision.

The role requires reliable service, good communication, and the ability to balance a cash drawer, with opportunities to advance through training within a few months.

Qualifications

• Must be responsible, friendly, courteous, and have good communication skills.
• Tellers must listen carefully to customers’ questions and concerns and provide necessary information and solve problems.
• They must understand bank products to effectively cross sell.

Responsibilities

• Process customer transactions by receiving checks and cash for deposits and payments.
• Cashing checks and processing withdrawals.
• Balance cash drawer, ATM, and Vault.
• Scan teller work.
• Process mail deposits, night deposits, and ATM deposits.
• Sell Cashier’s Checks, Money Orders, and process cash advances.
• Place holds on deposited funds, process stop payments, disputes, etc.
• Accept utility payments.
• Process and review check orders.
• Operate and balance coin machine.

Skills

Customer service

Cash handling

Communication skills

Cross-selling

Job description

JOB SUMMARY:Handling customer transactions; receiving and paying out money; answer customer questions; working face to face with the public; additional duties as assigned by management. Employee is responsible for compliance with all rules and related regulations for the Bank Secrecy Act and OFAC. Failure to comply with these and other Federal, State and Local Laws and Regulations could be cause for disciplinary action(s) up to and including termination. An entry level person should be able to perform this job reasonably well within three months.RESPONSIBILITIES:60% Process customer transactions by receiving checks and cash for deposits and payments. Cashing checks and processing withdrawals.10% Answer customer questions related to mobile/online banking, eStatements, debit cards, credit cards, overdraft protection, etc.7% Balance cash drawer, ATM, and Vault.5% Scan teller work.5% Process mail deposits, night deposits, and ATM deposits.5% Sell Cashier’s Checks, Money Orders, and process cash advances.5% Place holds on deposited funds, process stop payments, disputes, etc.1% Accept utility payments.1% Process and review check orders.1% Operate and balance coin machine. Lifting bags of coin.REQUIREMENTS:Must be responsible, friendly, courteous, and have good communication skills. Must be able to work well with the public as well as with fellow employees. Tellers must listen carefully to customers’ questions and concerns and be able to provide necessary information and solve problems. They must understand various bank products to effectively cross sell. Tellers are responsible for the money assigned to their cash drawer. They must be able to handle this money accurately in addition to keeping it secure.PHYSICAL REQUIREMENTS:This job requires some sitting, some standing, bending, stretching, and lifting 30 pounds or more numerous times per week. If the teller has vault responsibilities, they would have lifting of coin in the vault.SALARY: $14 - $18 an hourSUPERVISOR:Tellers report to the Office Manager of their location.