Telephony Technician

Leidos; Suitland (MD); Vor Ort; USD 59.000 - 107.000; Vollzeit

Zusammenfassung

Leidos is seeking a Telephony Technician to support the Office of Naval Intelligence at the National Maritime Intelligence Center in Suitland, MD. You will maintain enterprise telephone systems, perform MACs, and ensure reliable voice services to mission-critical operations.

Ideal candidates bring experience with PBX/voicemail, strong customer service, and the ability to troubleshoot and transition legacy telephony to modern solutions. Security clearance TS/SCI is required for the role.

Qualifikationen

• Bachelor’s degree with 2+ or 4+ years of experience; Associate’s degree with 4+ or 6+ years; HS Diploma/ GED with 6+ or 8+ years.
• Active TS/SCI clearance in DISS and required program access.
• Active Security+ or higher certification.
• Experience with enterprise telephony systems (PBX, voicemail, wiring, cabling).
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.

Aufgaben

• Support day-to-day operation and maintenance of enterprise telephone systems, including PBX and voicemail platforms.
• Complete moves, adds, and changes (MAC) for users and equipment, ensuring accurate updates to system databases.
• Troubleshoot telephony issues, diagnose service disruptions, and coordinate repairs as needed.
• Provide responsive customer service, user training, and support for service requests in accordance with established SLAs.
• Assist in the transition from legacy telephony systems to modern enterprise solutions.

Kenntnisse

Communication

Customer service

Problem solving

Independence

Ausbildung

Bachelor’s degree

Associate’s degree

HS Diploma/GED

Tools

PBX

Voicemail

Wiring and cabling

Nortel/Avaya PBX

Jobbeschreibung

Telephony Technician

Location: Suitland, MD
Clearance Required: Active TS/SCI

Leidos is seeking a Telephony Technician to support the Office of Naval Intelligence (ONI) mission at the National Maritime Intelligence Center (NMIC) in Suitland, MD. In this role, you will help maintain and enhance critical voice communications systems that directly support national security operations. You’ll work with a talented team to ensure reliable telephone services, deliver exceptional customer support, and assist in modernizing legacy telephony technologies.

This role is open to candidates across a range of experience levels. The scope of the position and corresponding compensation will be aligned with the selected candidate’s background and expertise.

Primary Responsibilities

• Support day-to-day operation and maintenance of enterprise telephone systems, including PBX and voicemail platforms.
• Complete moves, adds, and changes (MAC) for users and equipment, ensuring accurate updates to system databases.
• Troubleshoot telephony issues, diagnose service disruptions, and coordinate repairs as needed.
• Provide responsive customer service, user training, and support for service requests in accordance with established SLAs.
• Assist in the transition from legacy telephony systems to modern enterprise solutions.

Required Qualifications

• Bachelor’s degree with 2+ or 4+ years of experience; Associate’s degree with 4+ or 6+ years of experience; HS Diploma/ GED with 6+ or 8+ years of experience.
• Active TS/SCI clearance in DISS and required program access.
• Active Security+ or higher certification.
• Experience with enterprise telephony systems (PBX, voicemail, wiring, cabling).
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience with Nortel/Avaya PBX or CallPilot systems.
• Background supporting DoD or IC environments.
• Familiarity with Unified Communications technologies.

NITESONI
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If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares.

Original Posting:

October 15, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.