Telephonic Triage Nurse

Santa Barbara Cottage Hospital; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Telephonic Triage Nurse to provide remote assessment and care guidance. In this role, you'll manage patient interactions via phone, prioritizing urgent cases and ensuring continuity of care within a supportive team environment. Candidates should have strong nursing background, clinical experience, and prior triage experience.

Benefits

Comprehensive Benefits Package including Health Insurance

401k Plan

Tuition Reimbursement

Professional Growth Opportunities

Qualifications

• Three (3) years clinical experience required.
• Minimum of two (2) years’ experience in oncology, long-term care, or hospice/home health.
• Prior experience with telephone triage is necessary.

Responsibilities

• Assess callers' symptoms and prioritize calls.
• Advise patients or families on basic treatment.
• Directly report to the Telephonic Triage Manager.

Skills

Communication

Decision-Making

Patient Care

Education

Graduate of an accredited school of nursing

Current Registered Nurse (RN) licensure within a NLC Compact State

Tools

Electronic Medical Records (EMR)

Microsoft Office Suite

Job description

Our Company

Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day.

Overview

We’re looking for a Telephonic Triage Nurseto join our team. You will directly report to the Telephonic Triage Manger. This is a remote position and you will be responsible to assess callers' symptoms, to prioritize calls and to advise patients or families in basic treatment or to make the critical decision to send a nurse to evaluate the patient’s current situation.

• Receives and responds to calls for assigned Hospice service area
• Collects appropriate data in order to make informed decisions related to patients care
• Prioritizes various patient care situations, providing information, education, support, and continuity of care in relation to needs identified on the Plan of Care to the patient’s family and/or significant others via the phone or assigns on-call RN or other appropriate discipline to complete an in-person patient visit

We have two shifts -

SAT 10p-8a

SUN 10p-8a

TUE 5p-9p

THUR 5p-9p

FRI 5p-9p

SAT 10a-6:00p

SUN 10a-6:00p

About You

• Graduate of an accredited school of nursing
• Current Registered Nurse (RN) licensure within a NLC Compact State,Three (3) years clinical experience
• Must possess a minimum of two (2) years’ experience, either in oncology, long-term care, or hospice or home health
• Prior experience with telephone triage
• Prior experience using Electronic Medical Records (EMR) and Microsoft Office Suit including Word and Outlook

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Gentiva Hospice