Patient Support Nurse

Mercalis; United States; Remote; USD 66,000 - 106,000; Full time

Job summary

Mercalis is seeking a Patient Support Nurse to coordinate patient care and provide education in a telephonic setting. The candidate will utilize their nursing expertise to enhance patient journeys while working in a supportive, diversity-driven environment. The role requires strong communication skills and a valid nursing license; experience with CRM systems is essential.

Benefits

401K with 5% matching

Gym reimbursement

Qualifications

• Must have a valid nursing license in one or more states.
• Four or more years of nursing experience required.
• Prior telephonic experience is a plus.

Responsibilities

• Provide education and support to patients and caregivers.
• Maintain accurate records in a digital CRM.
• Report and document adverse events per program SOPs.

Skills

Empathetic listening

Customer service

Communication

Education

AD or Bachelor’s Degree in Nursing

Tools

Digital CRM

Microsoft products

Job description

6 days ago Be among the first 25 applicants

• THE SHIFT FOR THIS ROLE IS M-F 8AM-5PM EST**
  
  

• THE SHIFT FOR THIS ROLE IS M-F 8AM-5PM EST**
  
  

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs.

Responsibilities

• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
• Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
• Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting
• Evaluate and contribute to development of program resources
• Follow program guidelines and escalate complex cases according to program policy and procedures.
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)
• Support health care provider offices regarding questions, concerns, or challenges with prescription
• Report and document adverse events and product/safety complaints as per program SOPs
• Participate in program specific customer meetings and training sessions
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
• May be asked to perform related job duties that are not specifically set-forth in this job description.
  
  

Qualifications

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
• Four or more years of nursing experience; prior telephonic experience a plu s
• Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample
• Proficient with Microsoft products
• Experience and comfort with a digital CRM required
• Attention to detail and committed to following through in communication with patients and providers
• Empathetic listening skills in order to interact effectively with patients and providers
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
• Strong customer service experience and skills
• Must be eligible to obtain licensure in all 50 states!!
  
  

Why work for Mercalis?

Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)

We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)

We monitor the market to ensure we offer competitive salaries and benefits.

401K w/ 5% matching; day-1 vestment period

Gym Reimbursement

• This is not an exhaustive list of benefits.
• Benefits are subject to change.
• Some positions require onsite presence and/or structured hours/shifts.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Pharmaceutical Manufacturing

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