Telephonic Triage Nurse

Gentiva Hospice; Mooresville (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Gentiva Hospice seeks a Telephonic Triage Nurse to assess and prioritize calls from patients and families. The role requires RN licensure, clinical experience, and expertise in telephone triage. Join a team dedicated to providing compassionate care and making a meaningful difference in patients' lives.

Benefits

Comprehensive Benefits Package

401k Plan

Tuition Reimbursement

PTO

Professional Growth Opportunities

Qualifications

• Graduate of an accredited nursing school with RN licensure.
• 3 years of clinical experience required, preferably in oncology or hospice.
• 2 years' experience in telephone triage.

Responsibilities

• Assess callers' symptoms and prioritize care.
• Provide information and support to patients and families.
• Coordinate in-person visits when necessary.

Skills

Clinical experience

Patient care

Telephone triage

Electronic Medical Records (EMR)

Microsoft Office Suite

Education

Graduate of an accredited school of nursing

Current RN licensure within a NLC Compact State

Job description

Our Company

Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day.

Overview

We’re looking for a Telephonic Triage Nurseto join our team. You will directly report to the Telephonic Triage Manger. This is a remote position and you will be responsible to assess callers' symptoms, to prioritize calls and to advise patients or families in basic treatment or to make the critical decision to send a nurse to evaluate the patient’s current situation.

• Receives and responds to calls for assigned Hospice service area
• Collects appropriate data in order to make informed decisions related to patients care
• Prioritizes various patient care situations, providing information, education, support, and continuity of care in relation to needs identified on the Plan of Care to the patient’s family and/or significant others via the phone or assigns on-call RN or other appropriate discipline to complete an in-person patient visit

The schedule is 10am-10pm Sat & Sun.

This is a work-from-home position. To support operational needs and business hours, candidates should reside in one of the following states: Alabama, Florida, Georgia, Indiana, Kansas, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

About You

• Graduate of an accredited school of nursing
• Current Registered Nurse (RN) licensure within a NLC Compact State,Three (3) years clinical experience
• Must possess a minimum of two (2) years’ experience, either in oncology, long-term care, or hospice or home health
• Prior experience with telephone triage
• Prior experience using Electronic Medical Records (EMR) and Microsoft Office Suit including Word and Outlook

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Gentiva Hospice