Telephonic Nurse Advisor | Patient Care & Scheduling

University of Missouri Health Care; Columbia Township (MO); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off and holidays

Retirement options with matching

Tuition assistance for employees and ,

Discounts on cell phone plans and more

See a comprehensive list of benefits

Job summary

MU Health Care, at Ellis Fischel Cancer Center in Columbia, MO, is seeking a Telephone Nurse Advisor for an on-site role. The ideal candidate communicates clearly, applies strong clinical judgment, and coordinates patient care with providers and care teams.

You will perform health assessments, schedule procedures, obtain authorizations, and support patients throughout their care journey with professionalism and empathy.

Qualifications

• Licensed RN in Missouri or compact multi-state license.
• RN with relevant patient-facing experience.

Responsibilities

• Determines appropriate clinical details to enter scheduling data and pre-certification.
• Maintains knowledge of telephone nursing practices and provides service recovery as needed.
• Handles scheduling calls, pre-procedure screening, follow-up, and patient discharge follow-ups.
• Obtains pre-certification and authorizations by reviewing criteria and guidelines.
• Explains procedures, medications, and therapies to providers and patients; assists with referrals.
• Documents data from phone calls to ensure continuity of care and risk management.
• Acts as liaison for providers and patients as necessary; maintain productivity standards.

Skills

Communication

Critical thinking

Customer service

Clinical judgement

Education

Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN

Job description

MU Health Care, at Ellis Fischel Cancer Center in Columbia, MO, is seeking a Telephone Nurse Advisor for an on-site role. The ideal candidate communicates clearly, applies strong clinical judgment, and coordinates patient care with providers and care teams.

You will perform health assessments, schedule procedures, obtain authorizations, and support patients throughout their care journey with professionalism and empathy.