Telephone Triage RN

The US Oncology Network; Newark (DE); On-site; USD 56,000 - 86,000; Full time

Job summary

The US Oncology Network seeks a Telephone Triage RN to assess patient needs over the phone and provide guidance for symptom management. This role is pivotal in improving patient care by directing them to appropriate resources, ensuring all interactions are effectively documented. The ideal candidate will have a strong nursing background, preferably with oncology experience, and possess communication skills to educate patients effectively.

Benefits

Medical, Dental, and Vision benefits

401K profit sharing

Tuition reimbursement

Parental leave

Qualifications

• Graduate from an accredited RN program, BSN preferred.
• 3-5 years nursing experience preferred, with one in oncology.
• Oncology certification is preferred.

Responsibilities

• Address patient calls and emails in a timely manner.
• Assess urgency of patient symptoms and manage care accordingly.
• Document all patient communications in the medical record.

Skills

Patient assessment

Symptom management

Communication

Education

BSN preferred

RN state license

Current BLS certification

Job description

Join to apply for the Telephone Triage RN role at The US Oncology Network

1 week ago Be among the first 25 applicants

Join to apply for the Telephone Triage RN role at The US Oncology Network

Overview

Delaware’s Largest Cancer Treatment Group- Medical Oncology Hematology Consultants, Newark, DE

We are a private practice comprised of 10 physicians and 10 APPs. Our mission is to provide quality cancer care to the patients in our local community. We are affiliated with the US Oncology Network, which is one of the nation’s largest networks of integrated, community-based oncology practices that are dedicated to advancing high-quality, evidence-based cancer care. Our board-certified physicians in Hematology and Medical Oncology, Palliative Care Medicine, and breast surgery have trained and held faculty positions in nationally and internationally recognized academic centers. Our physicians have extensive experience in the diagnosis and treatment of malignant diseases and disorders of the blood and breast.

Overview

Delaware’s Largest Cancer Treatment Group- Medical Oncology Hematology Consultants, Newark, DE

We are a private practice comprised of 10 physicians and 10 APPs. Our mission is to provide quality cancer care to the patients in our local community. We are affiliated with the US Oncology Network, which is one of the nation’s largest networks of integrated, community-based oncology practices that are dedicated to advancing high-quality, evidence-based cancer care. Our board-certified physicians in Hematology and Medical Oncology, Palliative Care Medicine, and breast surgery have trained and held faculty positions in nationally and internationally recognized academic centers. Our physicians have extensive experience in the diagnosis and treatment of malignant diseases and disorders of the blood and breast.

Through our relationship with the US oncology Network, we are able to offer a competitive salary and affordable benefits including but not limited as Medical, Dental, Vision, life insurance, 401K profit sharing, tuition reimbursement, and parental leave.

We have an immediate opening for a Telephone Triage RN.

A telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient’s medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

Key Responsibilities

• Addresses patient calls, portal messages and emails in a timely manner.
• Asks appropriate open-ended questions as well as utilizing computerized algorithms/pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions.
• Manages a wide range of symptoms.
• Assesses urgency of patient symptoms/side effects and addresses them appropriately.
• Aggressively manage symptoms to prevent unnecessary emergency department and hospital utilization.
• If emergency care is needed collaborated with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols.
• Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instructions and education to the patients via the telephone and other duties as assigned.
  
  

Qualifications

Minimum Job Qualifications: Education/Training – Graduate from an accredited program for professional nursing education, BSN preferred. RN state license and current registration with the State Board of Nursing in practicing state. Current Basic Life Support (BLS) certification. Must maintain continuing education requirements. Business Experience – 3-5 years nursing experience including at least one year in oncology preferred. Specialized Knowledge/Skills – Oncology certification preferred.

Working Conditions: Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to the risk of blood borne pathogens, carcinogenic drugs and other conditions common to a clinic environment.

Physical Requirements (Lifting, standing, etc.) – Large percent of time performing computer-based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Applicants will be hired into the title appropriate to their credentials and years of experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at The US Oncology Network by 2x

Sign in to set job alerts for “Triage Nurse” roles.

Newark, DE $56,000.00-$86,000.00 3 months ago

Pediatric Certified Nursing Assistants (CNA)

Wilmington, DE $56,000.00-$86,000.00 7 months ago

Certified School Nurse- Extended Year Calendar

Licensed Practical Nurse (LPN) PT 11-7 Available ** $35 PER HOUR**

Newark, DE $56,000.00-$86,000.00 1 month ago

Newark, DE $56,000.00-$86,000.00 1 month ago

Newark, DE $56,000.00-$86,000.00 1 month ago

New Castle, DE $56,000.00-$86,000.00 1 week ago

Newark, DE $56,000.00-$86,000.00 3 months ago

Wilmington, DE $56,000.00-$86,000.00 1 month ago

Elkton, MD $56,000.00-$86,000.00 3 months ago

Licensed Practical Nurse (LPN) Case Management

Registered Nurse- Assistant Nurse Manager CLC

Registered Nurse/Licensed Practical Nurse

Registered Nurse - Emergency Assistant Manager

Wilmington, DE $56,000.00-$86,000.00 1 month ago

Wilmington, DE $56,000.00-$86,000.00 2 months ago

Registered Nurse PreOp PACU II - Christiana Spine Ambulatory Surgery Center

REGISTERED NURSE (RN) - Behavorial Health FT

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.