Telephone Triage Nurse Full Time Days Onsite

Trinity Health Mid-Atlantic; Boise (ID); On-site; USD 70,000 - 100,000; Full time

Job summary

Trinity Health in Boise, ID seeks a Telephone Triage Nurse to assess and manage symptom-based calls for established patients. Works on-site in a team, promoting compassionate care and patient education during calls.

Full-time daytime shifts, Mon-Fri, roughly 7am–5:30pm. RN licensure in Idaho or Oregon required; Bachelor's degree preferred; 1 year of nursing experience expected.

Qualifications

• RN license in Idaho or Oregon before hire.
• Bachelor's Degree in Nursing strongly preferred.
• One year of nursing experience required; ambulatory setting preferred.

Responsibilities

• Uses effective communication to acquire and disseminate information to patient, family, and care team.
• Works independently within an RN scope of practice with physicians, APPs and other health professionals.
• Collects and interprets data relating to patient health needs and concerns.
• Integrates evidenced-based care into telephone triage assessment.
• Selects and utilizes appropriate protocols to aid in care of the patient.
• Accurately documents assessments, education and interventions.
• Participates in quality and performance improvement initiatives.

Skills

RN license

Communication skills

Clinical judgment

Education

Bachelor's Degree in Nursing

Job description

Employment Type: Full time Shift: Day Shift Description:

GENERAL SUMMARY AND PURPOSE: Telephone Triage Nurse manages calls from patients and caregivers to assess and manage symptom-based calls for established patients. Works in an onsite team environment to efficiently promote a positive experience in all aspects of patient care with compassion and kindness. Provides information and education to patients and/or family based on identified needs. Schedule: Full Time Days. Monday through Friday, 8 hour shifts. Specific hours are to be determined but anywhere from 7am to 5:30pm. Location: Boise, Idaho. Not a remote position.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

Colleague must have an RN license, as defined by their primary work state (Idaho or Oregon), issued prior to hire date. Those colleagues hired before January 1, 2020 must provide licensure or proof of application in process in their secondary state by August 28, 2020. Individuals hired in this role after January 1, 2020, must provide licensure or proof of application in their secondary state by August 28, 2020 or within six months of hire, whichever date is later. Bachelor's Degree in Nursing strongly preferred. One year of nursing experience required. Nursing experience in an ambulatory setting preferred.

ESSENTIAL FUNCTIONS:

1. Uses effective communication skills and tools to acquire and disseminate relevant information to patient, family, and/or caregiver and interprofessional team.
2. Works independently, within an RN scope of practice, with other key stakeholders such as physicians, advance practice providers and other members of the healthcare team.
3. Systematically collects and interprets data relating to the health needs and concerns of the patient, family or caregiver.
4. Integrates evidenced based care into telephone triage assessment.
5. Selects and utilizes the appropriate protocol(s) to aid in care of the patient.
6. Demonstrates appropriate clinical judgment and critical thinking skills to respond to patient requests.
7. Identifies with the patient how to implement the plan of care.
8. Provides patient education as an outcome of the call based on assessed need.
9. Utilize available technology to assist with accurate telephone triage.
10. Accurately document assessments, education, and interventions.
11. Deliver nursing care that reflects the cultural, spiritual, intellectual, educational and psychological difference of individual patients.
12. Ensure information is communicated in a culturally sensitive manner.
13. Seeks experience and acquires knowledge that reflect current practice to maintain skills and competence in telephone nursing, clinical, and professional practice.
14. Identifies clinical problems related to patient care delivery and/or telephone nursing practice.
15. Participates in quality and performance improvement initiatives.
16. Seeks opportunities to create mentoring relationships among telehealth RNs.

SAINT ALPHONSUS INFORMATION:

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. Top 15 Health Systems in the country by IBM Watson Health; The region’s most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.