Tele Triage RN

Saint Alphonsus; Nampa (ID); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Market-competitive pay

Generous PTO

Benefits begin day one

Retirement planning & matching

College savings plans

Life insurance plans

Employee Assistance Programs

Tuition reimbursement

Job summary

Saint Alphonsus is hiring a Tele Triage Registered Nurse in Nampa, Idaho, to manage calls from patients and caregivers for oncology clinics. The role emphasizes clinical judgment, protocol-based triage, patient education, and coordination of care within a team.

The schedule features 4 ten-hour shifts with Thursdays off, and requires state RN licensure in Idaho and cross-state licensure in Oregon. You will provide compassionate, patient-centered care, document assessments, and utilize technology

Qualifications

• Uses effective communication skills to provide information to patients and caregivers.
• Works independently within an RN scope of practice with physicians and other healthcare professionals.
• Collects and interprets data related to patient health needs and concerns.
• Integrates evidence-based care into telephone triage assessments.
• Selects and uses appropriate protocols to aid in patient care.
• Demonstrates clinical judgment and critical thinking in response to patient requests.
• Identifies how to implement the plan of care with patients and families.
• Provides patient education as an outcome of the call based on assessed need.

Responsibilities

• Utilize technology to assist with accurate telephone triage.
• Document assessments, education, and interventions accurately.
• Deliver culturally sensitive nursing care respecting diverse patient backgrounds.
• Identify clinical problems related to patient care and telephone nursing practice.
• Participate in quality and performance improvement initiatives.
• Mentor telehealth RNs to share knowledge and best practices.

Skills

Communication

Clinical judgment

Team collaboration

Telephone triage

Patient education

Education

ACEN/CCNE accredited RN program

Job description

Employment Type: Full time Shift: Day Shift Description: We are looking to hire a Tele Triage Registered Nurse for our Medical Oncology clinics in Nampa!

About this Position: Telephone Triage Nurse manages calls from patients and caregivers to assess and manage symptom-based calls for established patients. Works in a team environment to efficiently promote a positive experience in all aspects of patient care with compassion and kindness. Provides information and education to patients and/or family based on identified need. Will also provide expert assessment, symptom management, patient education, and care coordination for oncology patients. Must utilize strong clinical judgment to triage patient concerns, support treatment adherence, ensure timely interventions, and deliver compassionate, patient-centered care throughout the cancer journey

Schedule: 4 10 hr shifts (Thursday off)

General Requirements

• 2 years of RN experience, oncology or prior triage experience preferred.
• 6 CEU's in oncology required yearly, 18 CEU's total in 3 years.

Education

• An associate or bachelor's degree from a nursing program accredited by ACEN or CCNE

License/Certification

• Must have an RN license in the state of Idaho issued prior to hire date.
• Must provide licensure or proof of application in the State of Oregon within 90 days of starting

Essential Functions

• Uses effective communication skills and tools to acquire and disseminate relevant information to patient, family, and/or caregiver and interprofessional team.
• Works independently, within an RN scope of practice, with other key stakeholders such as physicians, advance practice providers and other members of the healthcare team.
• Systematically collects and interprets data relating to the health needs and concerns of the patient, family or caregiver.
• Integrates evidenced based care into telephone triage assessment.
• Selects and utilizes the appropriate protocol(s) to aid in care of the patient.
• Demonstrates appropriate clinical judgment and critical thinking skills to respond to patient requests.
• Identifies with the patient how to implement the plan of care.
• Provides patient education as an outcome of the call based on assessed need.
• Utilize available technology to assist with accurate telephone triage.
• Accurately document assessments, education, and interventions
• Deliver nursing care that reflects the cultural, spiritual, intellectual, educational and psychological difference of individual patients.
• Ensure information is communicated in a culturally sensitive manner.
• Seeks experience and acquires knowledge that reflect current practice to maintain skills and competence in telephone nursing, clinical, and professional practice.
• Identifies clinical problems related to patient care delivery and/or telephone nursing practice
• Participates in quality and performance improvement initiatives.
• Seeks opportunities to create mentoring relationships among telehealth RNs.

Highlights and Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit www.saintalphonsus.org/careers to learn more!

Ministry/Facility Information

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Top 15 Health Systems in the country by IBM Watson Health;
• The region’s most advanced Trauma Center (Level II);
• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.