Telephone Triage Nurse at WakeMed Raleigh, NC

WakeMed; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks an experienced Registered Nurse to provide telephonic health information, triage to appropriate care levels, and educate patients and families. You will perform comprehensive nursing assessments, implement care plans based on clinical guidelines, and support organizational mission and patient-centered care.

The role emphasizes compassionate communication, adherence to policies, and collaboration with the health care team to ensure high-quality

Qualifications

• RN licensure required
• Minimum 2 years of nursing experience
• Experience with telephonic triage or patient education is a plus

Responsibilities

• Provide appropriate health information and triage to the appropriate level of care.
• Conduct telephonic assessments and educate patients and families.
• Develop and implement a plan of care based on clinical guidelines and nursing judgment.
• Support the mission and values of WakeMed Health & Hospitals.

Skills

Triage

Nursing assessment

Patient education

Education

Diploma Nursing

Associate's Degree Nursing

Bachelor's Degree Nursing

Job description

Overview

Responsible for providing appropriate health information as well as triaging the patient to the most appropriate level of care. By utilizing assessment skills in conjunction with established medical protocols, will provide phone advice, education, and triage within a full spectrum of acuity. Utilizing comprehensive nursing skills to assess and advise patients and their families, a plan of care is implemented. The plan is based upon the patient's developmental and health care needs as identified through the telephonic assessment of the patient and/or the caller's physical and psychological status in response to the established clinical guidelines. Understands the needs of the organization and supports the mission, values, and management of patient care services.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit .

EOE

Licensure

Registered Nurse Required

Education

• Diploma Nursing Required
• Associate's Degree Nursing Required
• Bachelor's Degree Nursing Preferred

Experience

• 2 Years Nursing Required
• Registered Nurse Required