Telephone Service Engineer

LECO; Saint Joseph (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

LECO in St. Joseph, Michigan seeks a full-time Technical Support Specialist to assist customers and field technicians with analytical and metallographic instruments.

You will troubleshoot and resolve issues using Oracle, SAP, and available resources, collaborating across departments to deliver complete solutions. The role requires a two-year technical/industrial degree, strong problem-solving, communication, and multitasking skills, and a customer‑oriented approach.

Qualifications

• Two-year technical or industrial degree, or related Military training.
• Strong technical, organizational and problem-solving skills.
• Excellent attention to detail.
• Ability to work independently, as well as work in a team environment.
• Excellent verbal and written communication skills.
• Strong computer skills and proficiency in Microsoft Office.
• Ability to multi-task in a fast-paced environment.
• Maintain positive, professional character in stressful situations.

Responsibilities

• Provide technical support to customers and LECO field technicians.
• Log details of customer interactions in Oracle.
• Prepare SAP input for on-site service calls.
• Coordinate with scheduler to launch service calls.
• Use resources (Printroom, Oracle, KB, manuals) to locate part numbers or drawings.
• Provide excellent customer service.

Skills

Technical troubleshooting

Customer service

Communication

Microsoft Office

Multi-tasking

Team player

Organizational skills

Technical support

Education

Two-year technical degree

Job description

For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family‑owned company that understands the value of shared interests, long‑term stability, loyalty, and trust.

Schedule

Full Time: 8:00am – 5:00pm, Monday – Friday

Position Summary

The primary functions of this position involves answering phone calls and e-mails from customers and field service engineers in need of technical assistance. Use proficient troubleshooting skills, and a variety of available resources to provide resolutions for many different situations. Cross-department communication required to provide the complete solution; including (but not limited to): sales, order desk, quality, training, engineering, etc.

Position Responsibilities

• Provide technical support to customers as well as LECO field technicians for Analytical and Metallographic equipment
• Log details following interactions with customers in Oracle
• Prepare information to be entered into SAP for on-site service calls
• Work with scheduler to “launch” service calls
• Use resources (Printroom, Oracle, Knowledge Base, Instruction Manuals, etc.) to find specific part numbers, drawings, or other information that is otherwise inaccessible
• Provide excellent customer service

Position Requirements

• Strong technical, organization and problem-solving skills
• Excellent attention to detail
• Ability to work independently, as well as work in a team environment
• Possess excellent verbal and written communication skills
• Strong computer skills, and proficient in Microsoft Office Suite
• Ability to multi-task in a fast-paced environment
• Maintain positive, professional character in stressful situations

Education/Certifications

• Minimum of a two-year Technical or Industrial degree, or related Military training

EOE M/F/VET/Disability

EOE M/F/VET/Disability