Telephone Receptionist

SKH Family Law & Estate Planning; Portland, Northern (OR, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Free on-site parking

Job summary

SKH Family Law & Estate Planning is seeking a dedicated telephone receptionist/office assistant for our Portland, Oregon office. This entry-level role supports day-to-day operations, answers and routes calls, and helps with client intake and administrative tasks.

Ideal candidates will have excellent communication, organizational skills, and the ability to stay composed in a fast-paced environment while maintaining confidentiality and a professional demeanor.

Qualifications

• Entry-level position seeking a friendly, professional telephone receptionist/office assistant.
• Strong verbal and written communication skills required.
• Ability to manage multiple tasks and maintain confidentiality.

Responsibilities

• Answer and direct (transfer) all incoming calls for six offices.
• Take accurate messages and relay information promptly.
• Assist with client intake and basic office tasks.
• Maintain organized records of calls and messages.
• Support coordination with other staff as needed.

Skills

Phone etiquette

Communication

Multi-tasking

Confidentiality

Customer service

Education

High school diploma

Tools

MS Office

Job description

SKH Family Law & Estate Planning is a family law firm that has been providing clients with creative solutions for difficult times since 1986. Our dedicated team focuses on providing clients exceptional legal services and outstanding customer service.

Current Opening:

Our Portland, Oregon office seeks a dedicated telephone receptionist/office assistant to join our team. This team member is integral to the smooth operation of our law firm and ensures the efficient day-to-day operations of our office. This is an entry-level position.

Our team of telephone receptionists answer calls for all (6) of our offices: Portland, Astoria, Bend, Eugene, Medford, and Vancouver, WA. As a telephone operator, you will be the voice and ears of our company. You will answer, direct (transfer), and keep record of ALL incoming calls. When needed, our operators take and send detailed messages.

Since our telephone receptionists are the first point of contact for people calling our firm, it is imperative that you have the following skill set and characteristics:

• Ability to speak and project clearly and distinctly, with a friendly confident tone
• Ability to use listening skills to put callers at ease and obtain accurate and complete information
• Ability to stay calm, cool, and collected -- with a good sense of humor
• Ability to multi-task and handle multiple phone calls at one time
• Ability to think outside the box and to anticipate the needs of callers and/or co-workers
• A professional and helpful demeanor
• Outstanding verbal and written communication skills
• Experience in a fast paced and deadline-driven setting (previous operator experience and customer service experience highly preferred)

Our ideal candidate would have the following skill sets:

• Excellent oral and written communication
• Natural talent for staying organized and productive in a dynamic, deadline-driven environment
• Ability to anticipate what is needed and be proactive
• Enthusiastic about teamwork
• Ability to adapt and act quickly while remaining professional
• Professional attire and demeanor
• Ability to maintain the highest levels of confidentiality with client and firm information
• Valid driver’s license and clean driving record
• Ability to lift up to 50 pounds

Key Working Factors to consider:

• Your primary base of work is from the Portland office.
• Our firm operates with urgency, candor, and resilience to appropriately work through high pressure situations with grace and ease.
• We leave nothing to chance and have processes in place to guide you.
• People who work well with us enjoy our focus on all the details with a professional, caring style.

Hours:

Monday – Friday 8:00 AM - 5:00 PM

• Medical, dental, disability, and life insurance
• Reception and client intake services
• Free parking available on-site
• Technical and social media support staff
• Complimentary lunches on-site daily

If you find after reading this, checking out our website: https://www.skhlawyers.com/, and considering your strengths/interests, you’d like the role; contact us.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including State and Federal protected classes.

Job Type: Full-time

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Portland, OR 97201 (Required)

Ability to Relocate:

• Portland, OR 97201: Relocate before starting work (Required)