Telephone Operator Telecommunications Per Diem

NYU Langone Health; Village of Patchogue (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

NYU Langone Hospital—Suffolk is seeking a Telephone Operator to join our Telecommunications team on a per diem basis with varied days and shifts (days/evenings/nights). Responsibilities include answering and routing calls, transferring to the correct department, providing approved patient information, and supporting paging and emergency notification processes.

The role emphasizes professional communication, teamwork, and adherence to hospital policies.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and friendly tone.

Responsibilities

• Answer and process incoming/outgoing calls.
• Transfers calls to the correct department.
• Provide approved patient information as needed.
• Assist with paging and the Emergency Notification System.
• Maintain the operator console and on-call schedules.
• Participate in departmental meetings and training.

Skills

Clear communication

Telephone etiquette

Interpersonal skills

Attention to detail

Education

High school diploma or equivalency

Job description

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.

For more information, go to NYU Langone Hospital—Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Telephone Operator - Telecommunications - Per Diem - Tele Communications - Varied Days & Shifts (Days/Evenings/Nights).

Job Responsibilities:

• Answer and process incoming/outgoing calls as they are received.
• Transfers call to the correct person / department.
• Provides approved patient information.
• Complies with policies when paging overhead.
• Places calls for in-house and long-range pagers.
• Notify departmental on-call staff as requested.
• Ensures that Administrative/Department Head staff is notified immediately.
• Activates the Emergency Notification System.
• Maintains operators computer console
• Utilizes departments on-call schedules using computer console.
• Maintain physicians house status.
• Participates in all departmental staff meetings.
• Makes recommendations regarding departmental policies and procedures.
• Assists with orientation and training of new hires.
• Encourages teamwork and a collaborative work environment.
• Communicates with staff at the change of each shift.
• Assists callers professionally, utilizing effective volume, tone, inflection and voice etiquette.
• Maintains a positive attitude towards callers, the and all staff members.
• Conveys ideas and information clearly and correctly.
• Maintains good working relationships with all staff members.
• Responds to changes in the workplace and is able to adjust work habits accordingly.
• Demonstrates Core Values at all times.

Minimum Qualifications:

• To qualify you must have a High school diploma or equivalency
• Ability to read and write, understand and follow written and verbal instructions
• Effective communication skills ability to transmit information orally in the form of simple sentences
• Professional telephone etiquette, pleasing tone, volume, inflection
• Professional interpersonal skills
• Ability to concentrate and pay close attention to detail for up to 80% of work time when answering, transferring and relaying calls and delivering messages

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.84 - $23.84 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.