Hospital Communications Dispatcher & PBX Operator - Day Shift

University of Washington; Seattle (WA); On-site; USD 30,000 - 37,000; Full time

Job summary

University of Washington in Seattle seeks a Hospital Communications Representative/Telecom Dispatcher/PBX to join UW Medicine Operator Services. This 100% FTE, day-shift role connects callers to destinations across UWMC and Harborview Medical Center with a focus on prompt, courteous service.

You will handle incoming calls, transfer lines, provide visitor information, dispatch emergencies, paging, and monitor alarms as part of a 24/7 telecom team that supports patient care and staff.

Qualifications

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms

Skills

Excellent customer service

Teamwork

Computer skills

Education

High School Diploma or GED

Job description

Job Description

Hospital Communications Representative/Telecom Dispatcher/PBX.

• 100% FTE
• Day Shift
• Friday through Tuesday, 6:30am-3pm
  
  

Job Description

UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.

WORK SCHEDULE

• 100% FTE
• Day Shift
• Friday through Tuesday, 6:30am-3pm
  
  

POSITION HIGHLIGHTS

• Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
• Provide prompt courteous service using your excellent communications skills with internal and external customers
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First
  
  

Department Description

UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards

Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls

We receive, and route calls for our patients, their families, and staff

Primary Job Responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms
  
  

Requirements

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
  
  

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$21.63 hourly

Pay Range Maximum

$26.63 hourly

Benefits

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.