Telephone Operator (Shift 3)

Goldschmitt and Associates; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

Goldschmitt and Associates is seeking a Telephone Operator for an onsite position supporting the US Department of Veteran Affairs in Philadelphia. The role requires strong communication skills, understanding of medical terminology, and the ability to manage emergency calls effectively. This position offers a chance to work in a meaningful environment with flexible scheduling and numerous benefits.

Benefits

401(k) with immediate vesting

Paid Federal Holidays

Tuition Reimbursement

Medical, Vision, and Dental Insurance

Employer-Paid Short-Term and Long-Term Disability

Employer Paid Life Insurance

Supplemental Life Insurance

FSA/HSA Programs

Commuter Benefits Program

Employee Assistance Program (EAP)

Qualifications

• 2 years of related experience in a similar role.
• Ability to pass a Tier 1 NACI investigation.
• Understanding of medical terminology.

Responsibilities

• Route patient inquiries to the correct location.
• Monitor emergency calls and assist distressed callers.
• Handle emergency calls and provide assistance.

Skills

Medical terminology

Handling emergency calls

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won’t just clock in—you’ll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you’re a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you’ll have the opportunity to level up your career while making a real-world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary:
Goldschmitt and Associates is seeking a Telephone Operator for an onsite position in Philadelphia, Pennsylvania in support of the US Department of Veteran Affairs.

This contract is anticipated to last 4 months initially, with the potential for the contract to be extended based on customer approval.

The hours for this position are Sunday-Wednesday 12:00 AM- 8:00 AM ET.Shift differential pay is available for weekend shifts, swing shifts, and overnight shifts.

Job Duties and Responsibilities:

• Route patient and other inquiries to the correct CMCVAMC location and program
• Handle emergency calls and deal with distraught callers
• Monitor emergency calls for patients

Minimum Qualifications:

• Possess at least 2 years of related experience and have knowledge and understanding of medical terminology
• Possess a high school diploma or equivalent certification, such as a General Educational Development (GED) diploma
• Possess the ability to pass a Tier 1 National Agency Check with Inquiries (NACI) investigation and maintain eligibility, including possessing United States citizenship
• Previous experience of Microsoft Office Suite, including Excel, Outlook, and Word

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

Goldschmitt and Associates offers the following benefits:

• 401(k) with immediate vesting
• Paid Federal Holidays
• Tuition Reimbursement
• Medical Insurance, including Vision and Dental Insurance
• Employer-Paid Short-Term and Long-Term Disability
• Employer Paid Life Insurance
• Supplemental Life Insurance
• FSA/HSA Programs
• Commuter Benefits Program
• Adoption Assistance Program
• Employee Assistance Program (EAP)
• Caregiver Support Program
• Health Advocacy Program
• Financial Wellbeing Support

Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.