Telephone Operator (Shift 1)

Goldschmitt and Associates (G&A); Philadelphia (Philadelphia County); On-site; USD 32,000 - 45,000; Full time

Job summary

Goldschmitt and Associates is seeking a Telephone Operator for an onsite position in Philadelphia, supporting the US Department of Veteran Affairs. This role is integral in managing inquiries and emergency calls, requiring experience in medical terminology and excellent communication skills.

Benefits

Flexible schedules

Telework options

Qualifications

• At least 2 years of related experience.
• Ability to pass a Tier 1 National Agency Check with Inquiries.
• Knowledge and understanding of medical terminology.

Responsibilities

• Route patient inquiries to the correct CMCVAMC location.
• Handle emergency calls and monitor them.
• Deal with distraught callers.

Skills

Communication

Handling emergency calls

Knowledge of medical terminology

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won’t just clock in—you’ll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you’re a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you’ll have the opportunity to level up your career while making a real-world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary

Goldschmitt and Associates is seeking a Telephone Operator for an onsite position in Philadelphia, Pennsylvania in support of the US Department of Veteran Affairs.

This contract is anticipated to last 4 months initially, with the potential for the contract to be extended based on customer approval.

The hours for this position are Monday-Friday, 8:00 AM- 4:30 PM ET.

Job Duties And Responsibilities

• Route patient and other inquiries to the correct CMCVAMC location and program.
• Handle emergency calls and deal with distraught callers
• Monitor emergency calls for patients
  
  

Minimum Qualifications

• Possess at least 2 years of related experience and have knowledge and understanding of medical terminology
• Possess a high school diploma or equivalent certification, such as a General Educational Development (GED) diploma
• Possess the ability to pass a Tier 1 National Agency Check with Inquiries (NACI) investigation and maintain eligibility, including possessing United States citizenship
• Previous experience of Microsoft Office Suite, including Excel, Outlook, and Word