Telephone Operator (Shift 1a)

Goldschmitt and Associates (G&A); Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

Goldschmitt and Associates is hiring a Telephone Operator for an onsite position supporting the US Department of Veteran Affairs. This role involves routing calls, managing emergency inquiries, and requires knowledge of medical terminology. With flexible schedules and telework options, G&A offers a collaborative environment where you can make a real impact.

Benefits

Flexible schedules

Telework options

Shift differential pay available

Qualifications

• At least 2 years of related experience.
• Ability to pass NACI investigation and maintain eligibility.
• Knowledge of medical terminology required.

Responsibilities

• Route patient and inquiries to correct locations.
• Handle emergency calls and deal with distraught callers.
• Monitor emergency calls for patients.

Skills

Emergency call handling

Medical terminology

Communication skills

Education

High school diploma or equivalent (GED)

Tools

Microsoft Office Suite

Job description

At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won’t just clock in—you’ll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you’re a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you’ll have the opportunity to level up your career while making a real-world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary

Goldschmitt and Associates is seeking a Telephone Operator for an onsite position in Philadelphia, Pennsylvania in support of the US Department of Veteran Affairs.

This contract is anticipated to last 4 months initially, with the potential for the contract to be extended based on customer approval.

The hours for this position are Saturday-Tuesday, 8:00 AM- 4:30 PM ET. Shift differential pay is available for weekend shifts, swing shifts, and overnight shifts.

Job Duties And Responsibilities

• Route patient and other inquiries to the correct CMCVAMC location and program
• Handle emergency calls and deal with distraught callers
• Monitor emergency calls for patients

Minimum Qualifications

• Possess at least 2 years of related experience and have knowledge and understanding of medical terminology
• Possess a high school diploma or equivalent certification, such as a General Educational Development (GED) diploma
• Possess the ability to pass a Tier 1 National Agency Check with Inquiries (NACI) investigation and maintain eligibility, including possessing United States citizenship
• Previous experience of Microsoft Office Suite, including Excel, Outlook, and Word