Associate Telecomm / Teamsters - Part Time - Rotational - Jefferson Hospital

Highmark Health; Jefferson Hills (Allegheny County); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Allegheny Health Network is seeking a Patient Communications Operator to manage a computer-based answering console, nurse call system, and physician paging to facilitate communication among doctors, patients, visitors, and staff.

The role involves handling calls, relaying messages, coordinating with on-call personnel, and supporting emergency response with timely information. A high school diploma and basic computer skills are required.

Qualifikationen

• High school diploma is expected; additional computer operations training is a plus.

Aufgaben

• Answers external calls, relays messages, and provides routine information per policy.
• Operates a centralized PC based nurse call system and locates nurses or aides as needed.
• Manages paging for personnel location and overhead beeps; types and transmits alpha-numeric pages.
• Maintains a messaging service and integrates voicemail systems.
• Contacts on-call staff (OR, ER, radiology, home care) for appropriate coverage.
• Handles emergencies (codes, alarms) promptly and effectively.
• Uses PC to look up patient room numbers and physician availability in the building.

Ausbildung

High school diploma

Jobbeschreibung

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Operates a computer based answering console, computerized windows based nurse call system, messaging center (answering service), operates software on PC for Dr's Messaging, paging console for overhead and pages to facilitate communications between doctors, patients, visitors, and System personnel.

ESSENTIAL RESPONSIBILITIES:

• Answers external telephone calls, takes and relays messages, and provides callers with routine factual information in accordance with company policy.
• Operates a centralized PC based nurse call system. Answers patients when they press their call button for a nurse, listens to their request and locates a nurse or aide and relay message. To assist patients and staff.
• Operate paging console for purpose of locating personnel not in their offices, overhead and beeper paging, this may require typing and transmitting of messages to Alpha-numeric paging system.
• Operates a messaging service, Alpha-numeric paging and integration of voice mail system.
• Contacts all on-call personnel (OR, ER, Radiologists, Home Care, etc.) for appropriate staff and departments.
• Handles all emergencies (codes, fires, disasters, stats, alarms, etc.) in a timely manner.
• Operates a PC to obtain information on patients’ room numbers and phone numbers and to see which doctors are in the building.

QUALIFICATIONS:

Minimum

• Must be able to demonstrate the knowledge normally acquired through graduation from high school plus some additional specific knowledge or skills typically acquired by attending programs or schooling 12 months or less in duration such as a computer operations program.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.