Telephone Operator (PBX)

Saint Michael's Medical Center; Newark (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Saint Michael's Medical Center, known for its commitment to quality and compassion, seeks a Telephone Operator (PBX). The successful candidate will manage incoming calls, utilize strong communication skills, and possess a high school diploma. This entry-level position promises opportunities within a community dedicated to healthcare excellence.

Qualifications

• High School Diploma or Equivalent required.
• Previous PBX experience preferred.
• Effective written and verbal communication skills.

Responsibilities

• Answer the switchboard and direct calls to appropriate departments.
• Monitor hospital alarms and be aware of emergency codes.
• Communicate effectively with the population served.

Skills

Communication

Customer Service

Analytical Skills

Problem-Solving

Multi-tasking

Education

High School Diploma or Equivalent

Job description

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Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Michael's Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Michael's Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Established by the Franciscan Sisters of the Poor in 1867, Saint Michael's Medical Center is a 358-bed regional tertiary-care, teaching, and research center in the heart of Newark's business and educational district and is accredited by The Joint Commission. Combining state-of-the-art technology, the latest diagnostic and therapeutic procedures, leading-edge research, and a network of highly qualified physicians, nurses, and allied health professionals, the hospital provides top-quality health care services delivered with compassionate care.

The first medical institution in New Jersey to perform open-heart surgery, and the first to develop a cardiac catheterization program, Saint Michael's Medical Center is home to the Heart and Vascular Institute, which offers a comprehensive array of innovative cardiac treatments and procedures. Learn more at www.smmcnj.com .

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience preferred.
  
  

Saint Michaels Medical Center offers competitive compensation and a reasonable compensation estimate for this role is $15.75. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services, Medical Practices, and Hospitals and Health Care

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