Telephone Operator I

US Oncology Network-wide Career Opportunities; Santa Fe (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Nexus Health Multi Specialty, in partnership with McKesson Specialty Health and US Oncology, is seeking a Full Time Telephone Operator for their new facility in Santa Fe, NM. This role is crucial for providing efficient telephone service, assisting patients and medical staff, and maintaining a pleasant communication environment. Expected qualifications include a high school diploma and prior office experience in a medical setting. With great benefits including medical, dental, vision, and 401 K, it offers an exciting career opportunity.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid Holidays

401 K

Qualifications

• Minimum three years office experience, preferably in a medical setting.
• Manual dexterity to operate a keyboard, telephone, and office equipment.

Responsibilities

• Handles incoming calls and connects to the correct extension.
• Responds to emergency calls and directs them to clinical staff as necessary.
• Performs clerical duties as assigned to maintain workflow.

Skills

Customer Service

Communication

Clerical Skills

Education

High school diploma or equivalent

Job description

Overview

Overview
Are you looking for an exciting career and not just a job in the medical field? Nexus Health Multi Specialty, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced Full Time Telephone Operator to work in our brand new 3 level facility located in Santa Fe, NM. GREAT BENEFITS INCLUDE: Medical, Dental, Vision, Paid Holidays, and 401 K.

SCOPE:

Under general supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

-Takes and relays messages in an accurate and timely manner.

-Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

-Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

-Provides a pleasant and helpful phone contact for callers.

-Responsible for opening and closing the switchboard.

-Responsible for the in-house paging system.

-Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical setting.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Nexus Health is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Nexus a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Nexus to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Nexus Health is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state, or local laws.