Telephone Operator / General Clerk 3

Fora; New York (NY); On-site; USD 32,000 - 42,000; Part time

Job summary

Fora seeks a dedicated Telephone Operator/General Clerk 3 to support a hospital switchboard in New York. You will respond to calls using Cisco Finesse via WebEx and direct callers to the right department, ensuring emergencies are handled per protocol.

This role requires calm, professional communication, the ability to manage multiple callers, and adherence to Fora policies. Overnight, Thursday to Sunday, 32 hours weekly, with opportunities to contribute to a mission that expands employment for

Qualifications

• Commitment to Fora's mission to create employment opportunities for people with disabilities.
• Ability to work in a fast-paced environment, handling multiple callers simultaneously.
• Outstanding service and interpersonal skills.
• Represent Fora professionally and courteously in all interactions.
• Adhere to Fora policies and participate in required trainings and safety programs.

Responsibilities

• Respond to all incoming calls and internal communications using Cisco Finesse via WebEx.
• Direct calls to the appropriate department based on caller needs.
• Record and transmit messages; maintain call records.
• Represent Fora professionally, maintaining courteous communication.
• Participate in supervision meetings, training, and safety programs.
• Follow procedures in the site manual and Fora's Employee Handbook.
• Maintain a harassment-free, safe workplace and report concerns.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Tools

Cisco Finesse

WebEx

Job description

Fora is a nonprofit organization advancing inclusion for individuals with disabilities by building pathways to meaningful work in integrated settings, transforming lives while supporting independence and growth. Learn more: teamfora.org

Individuals with disabilities are encouraged to apply. This position is part of the New York State Industries

for the Disabled (NYSID) program, a nonprofit organization that advances employment opportunities for

individuals with disabilities and qualified veterans. Learn more: www.nysid.org

About Fora

Work changes everything. We make it happen.

Since 1996, we’ve connected individuals with disabilities to meaningful employment by partnering with organizations that expect both performance and purpose. We are a multi-region workforce model supporting operations across New York, New Jersey, Puerto Rico and the U.S. Virgin Islands.

Our teams are integrated into daily operations, maintaining facilities, supporting office functions, managing mailrooms, and more.

We operate across a wide range of services, including facilities support, administrative operations, warehouses, call center services, and other essential functions.

At Fora, employment is more than a job. It’s a foundation for independence, confidence, and dignity, expanding what’s possible in the workplace and beyond, and shaping how we work every day.

Job Summary:

As part of a team providing 24/7 coverage to a hospital switchboard the Telephone Operator/General Clerk 3 links external and internal callers to the appropriate resources.

Job Description:

Respond to all incoming calls and internal communications using Cisco Finesse via WebEx.

Serve as a resource to the caller, determine the nature of the call and direct to the appropriate department.

Implement specific protocol for handling emergencies and other notifications. Execute, respond and monitor all critical and emergency codes.

Record and transmit messages; keep records of calls placed; provide information to callers.

Represent Fora professionally, maintaining courteous and respectful communication.

Participate in supervision meetings, training, and required safety programs.

Follow all policies outlined in the site Procedures Manual and Fora's Employee Handbook.

Maintain a workplace free of harassment, discrimination, and unsafe conditions.

Report any safety, harassment, or discrimination concerns to a supervisor, Operations Manager or HR.

Job Requirements:

• Demonstrated commitment to our mission of creating and advancing employment opportunities for people with disabilities.
• The ability to work in a fast-paced environment, managing multiple callers simultaneously.
• Outstanding service and interpersonal skills.
• Aspire to the highest possible standard of excellence in the performance of your job responsibilities.
• Represent Fora in a professional and courteous manner, and to work and communicate constructively with the other members of your team.
• Where a question arises, to seek clarification from your operations manager or from senior management of Fora.
• Meet with your direct supervisor as needed to provide all updates regarding work required in a timely and professional manner.
• Adhere to all policies and professional standards set forth by Fora, including but not limited to ensuring that our workplace is free of all forms of harassment, sexual harassment and discrimination.
• Must be able to meet all requirements for access to federal facilities, which includes presenting a REAL ID compliant license/ID, U.S. Passport, or other acceptable form of identification as required by the REAL ID Act.

Fora provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Thursday - Sunday
(Overnight)
12:00am - 8:00am
32 Hours Weekly

Equal Opportunity Employment

Fora is committed to inclusive hiring. We provide equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Accessibility & Accommodations

Fora is committed to an inclusive hiring process. If you need an accommodation at any stage, during your application or on the job, please contact us at 516-419-5880 or [e-mail]. We aim to respond within one business day.