Telephone Operator - Full Time - Evening

Hackensack Meridian Health; Neptune Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Telephone Operator to support hospital communications and direct callers to the right departments. You will answer calls, use the paging system, provide information about patient locations and visiting hours, and respond promptly to emergencies.

The role requires strong communication skills and solid computer proficiency. You will work in a fast-paced hospital environment with a focus on accuracy, courtesy, and efficient information delivery.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Responsibilities

• Answers hospital incoming calls. Calls are answered promptly and routed to appropriate departments.
• Contacts hospital personnel via paging system as requested and uses paging system accurately.
• Demonstrates knowledge of on-call scheduling and communicates procedures to staff.
• Maintains accurate records and logs to support productivity.
• Provides information on patient location, visiting hours and hospital policies to callers.
• Operates a data-linked PBX console and completes calls courteously and efficiently.
• Delivers directory information via internal and external caller systems.
• Responds quickly to emergencies and alarms, within 2–5 minutes of notification.

Skills

Excellent communication

Computer skills

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Telephone Operator Answers phone calls, answering questions, routing and directing calls as appropriate. Operates paging line and code phone. Operates monitor and responds to fire and smoke alarms. Responds to all alarms and codes in a timely manner.

A day in the life of a Telephone Operator at Hackensack Meridian Health includes

• Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate.
• Contacts hospital personnel as requested through paging system. Consistently uses paging system accurately.
• Demonstrates knowledge of On-Call scheduling Calls for physician's on-call are handled according to established procedure and explains to staff as requested.
• Demonstrates proper record keeping and documentation. All required record keeping, documentation and logs are up to date to maintain a consistently high level of productivity.
• Familiar with Medical Center procedures and medical terminology to facilitate callers to appropriate location. Procedures are followed accurately and any questions regarding medical terminology are brought to Supervisor attention and answered immediately.
• Furnishes accurate information regarding patient location, visiting hours and organizational information. Demonstrates knowledge of hospital departments, services and policies and procedures in appropriately routing of calls.
• Keeps caller apprised as to the status of their call. Consistently takes initiative to open lines of communication with callers when on hold or in a ring/no answer situation and offers alternative to waiting on the line.
• Operates a data linked multi-position PBX console automated system. Demonstrates understanding of PBX console and use of features; completes all calls in an expeditious yet courteous manner.
• Provides directory information for both internal and external caller through computer system. Consistently demonstrates ability to use CRT/MCS system(s) accurately and rapidly.
• Responds immediately to all emergencies and alarms. Responds accurately and with expedience and is consistently within 2-5 minutes of notification. All procedures are followed and in place to ensure success. Demonstrates ability to properly use in-house beeper terminal for traumas, codes and fires; trauma codes, fires, disasters etc are managed accurately and timely.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Minimum rate of $18.65 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.