Patient Access Coordinator - Full Time - Day

Hackensack Meridian Health; Stafford Township (NJ); On-site; USD 33,000 - 48,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Access Coordinator in New Jersey. You will manage registration, insurance verification and demographic data to minimize denials and ensure timely reimbursement.

The role involves scheduling, patient flow management and providing superior customer service across inpatient, ED and outpatient settings. Ideal candidates have a high school diploma or GED, 2+ years hospital experience, medical terminology knowledge, and proficiency with MS Office/Google

Qualifications

• Excellent written and oral communication skills.
• Customer service oriented.
• Medical terminology knowledge.
• Prior registration/insurance verification experience.
• Proficient computer skills (MS Office/Google Suite).

Responsibilities

• Ensures registration, insurance verification and related consents are validated at check-in.
• Scans documents to support timely coding and billing.
• Maintains patient flow and schedules related registrations.
• Reconciles POS collections daily and supports department training.
• Provides excellent customer service and supports policy adherence.

Skills

Excellent written and oral communic

Customer service oriented

Medical terminology knowledge

Registration/insurance verification

Proficient in computer skills

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Google Suite

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Access Coordinator is responsible for all functions related to Patient Access Services, including, but not limited to Inpatient, Emergency Department, Outpatient and Bed Planning in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Review all demographic and financial information, ensuring that it is accurately entered in the system to minimize denials and ensuring timely reimbursement. Educates and mentors Team Members on an ongoing basis. Must adhere to HMH's Quality Standards to maintain a positive patient experience at all times.

Responsibilities

A day in the life of a Patient Access Coordinator at Hackensack Meridian Health includes:

• Ensures: registration, prescription, proof of insurance, government issued identification and all applicable consents are validated/updated at time of check in.
• Scans all pertinent documents as specified in departmental guidelines to ensure timely coding and billing.
• Complies with all departmental documentation requirements.
• Data Collection: Interviews the patient using the established departmental scripting to accurately collect required Patient/Guarantor/demographic/medical and billing data including; personal information, insurance verification information, pre-authorization/referrals. Pre-registers based on departmental guidelines.
• Patient Flow: Maintains operation of the patient flow for scheduling and registration in related locations.
• Request assistance with equipment servicing/software/applications following all departmental and organizational initiatives to prevent potential delays, customer dissatisfaction or potential loss of customer.
• Must comply with all department downtime procedures.
• Scheduling: Schedules patients on Day of Service for additional testing. Follows all scheduling protocols to ensure accurate scheduling based on Department guidelines.
• Provides patients with detailed exam preparations via itinerary and processes pre-registration to ensure exam can be validated for authorization.
• Coordinates and schedules Team Members in scheduling and registration functions of related locations.
• Assists the Management Team with ensuring policies, procedures and protocols are followed to ensure standards of excellence are met and maintained.
• Provides input to the Management Team for the annual performance appraisals.
• Plans and organizes work to provide an efficient workload, and prepares daily, weekend, holiday and vacation schedules for the clerical personnel.
• Reviews all registrations for accuracy of demographic and financial information in the following areas: ED treated and released, and Outpatient Registrations.
• Reviews that copies of insurance cards/IDs have been obtained and that all required regulatory forms have been filled out accurately and signatures have been obtained, witnessed, dated and timed if done manually.
• Monitors each Team Members' errors/omissions and documents their progress which will be utilized for Training and Evaluation purposes.
• Ensures delivery of excellent customer service resulting in a positive patient experience.
• Reconciles Point of Service (POS) Collections on a daily basis.
• Reviews with the Management Team the necessary steps for Counseling and/or Progressive Disciplinary Action with those Team Members that are not effectively meeting the standards in their job performance.
• The Coordinator is part of the Management Rotation to Cover department during weekends and off hours. Ensures the Department is covered appropriately and is available via phone to address issues real time and if there is a need will report to work as needed.
• Review Work Queues daily to ensure bills drop accurately and timely, reviews registration deficiencies with Team Members and provides additional re-education as needed.
• Communicates timely to all Team Members any changes updates in Payers requirements and state programs.
• Represents the Department in Inter-Departmental Meetings as needed.
• Collaborates with Supervisor, and/or Director to maintain high employee moral and minimize employee dissatisfaction promoting employee retention, as well as to report any unusual occurrences, patient and staff issues, and to recommend resolution.
• Complies with all departmental policies and procedures.
• Meet departmental daily productivity standards.
• Able to identify the needs and properly communicate with the patient population served.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 2+ years of experience in a hospital setting.
• Excellent written and oral communication skills.
• Customer Service Oriented.
• Medical Terminology knowledge.
• Prior registration/insurance verification experience.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's Degree and/or related experience.
• Excellent Analytical, communication and interpersonal skills.
• Medical Terminology knowledge.
• Knowledge of insurance specifications, ICD10 and CPT4 codes.
• Bilingual.

Starting Minimum Rate

Minimum rate of $29.38 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.