Telephone Operator - Full Time - Day

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Telephone Operator to handle hospital calls, route inquiries, and operate the PBX paging system. The role requires strong communication skills and basic computer proficiency.

The operator will provide accurate information about patient locations, visiting hours, and hospital services while maintaining high levels of responsiveness in emergencies. Competitive benefits accompany the position.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills including Microsoft Office and Google Suite.

Responsibilities

• Answers hospital incoming calls and routes to appropriate departments.
• Operates PBX console and paging system.
• Provides accurate information on patient location, visiting hours, and hospital services.
• Responds promptly to emergencies and alarms with proper procedures.
• Keeps records and logs up to date and maintains productivity.

Skills

Excellent communication

Microsoft Office

Google Suite

Job description

Description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Telephone Operator Answers phone calls, answering questions, routing and directing calls as appropriate. Operates paging line and code phone. Operates monitor and responds to fire and smoke alarms. Responds to all alarms and codes in a timely manner.

Responsibilties

A day in the life of a Telephone Operator at Hackensack Meridian Health includes:

• Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate.
• Contacts hospital personnel as requested through paging system.: Consistently uses paging system accurately.
• Demonstrates knowledge of On-Call scheduling: Calls for physician's on-call are handled according to established procedure and explains to staff as requested.
• Demonstrates proper record keeping and documentation. All required record keeping, documentation and logs are up to date to maintain a consistently high level of productivity.
• Familiar with Medical Center procedures and medical terminology to facilitate callers to appropriate location.
• Procedures are followed accurately and any questions regarding medical terminology are brought to Supervisor attention and answered immediately.
• Furnishes accurate information regarding patient location, visiting hours and organizational information.
• Demonstrates knowledge of hospital departments, services and policies and procedures in appropriately routing of calls.
• Keeps caller apprised as to the status of their call. Consistently takes initiative to open lines of communication with callers when on hold or in a ring/no answer situation and offers alternative to waiting on the line.
• Operates a data linked multi-position PBX console automated system.
• Demonstrates understanding of PBX console and use of features; completes all calls in an expeditious yet courteous manner.
• Provides directory information for both internal and external caller through computer system.
• Consistently demonstrates ability to use CRT/MCS system(s) accurately and rapidly.
• Responds immediately to all emergencies and alarms.
• Responds accurately and with expedience and is consistently within 2-5 minutes of notification. All procedures are followed and in place to ensure success. Demonstrates ability to properly use in-house beeper terminal for traumas, codes and fires; trauma codes, fires, disasters etc are managed accurately and timely.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.Minimum rate of $18.65 Hourly