Appointment Setter - Automotive Service

Crown Eurocars of Dublin; Dublin (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Short- and long-term disability

Life insurance

401K w/ company match

Paid training

Growth opportunities

Community involvement

Job summary

Crown Automotive in Dublin, OH is seeking an Appointment Setter for its busy service department. This role focuses on accurate posting of service labor time to repair orders and efficient data transfer from paper to the computer system.

Ideal candidates will have solid office skills, basic typing, good math, and customer service abilities. Automotive dealership experience is preferred but not required; training will be provided.

Qualifications

• Experience with automotive dealerships preferred.
• Basic typing and calculator skills.
• Strong interpersonal/communication and customer service skills.

Responsibilities

• Accurate and timely posting of service labor time to repair orders.
• Complete and accurate transfer of all written data from repair order to computer.
• Ensure 100% documentation compliance with dealership and manufacturer policies.
• Assist service advisors with incoming phone calls.
• Maintain cross training and coverage of duties in their absence.
• Code and flag warranty repair orders in the system.
• Review repair orders for warranty policy compliance.
• Coordinate paper flow with warranty administrator.
• Communicate vehicle repair status to service advisors.
• Maintain professional appearance and neat work area.
• Create purchase orders for the pre-owned department.
• Follow up on extended warranty claims for the service department.
• Attend department meetings and report safety issues.

Skills

Office administration

Data entry

Customer service

Phone handling

Tools

Windows OS

Internet

Personal Computers

Job description

Crown Automotive is hiring an Appointment Setter for their busy automotive service department.

This position requires proficient general office and administrative skills and is primarily responsible for accurate and timely posting of service labor time to repair orders.

Experience with an automotive dealership is preferred, but not required.

Crown Automotive Group is a family-owned, TOP 100 dealership!Headquartered in St. Petersburg, FL since 1969, we have several locations throughout the Pinellas County FL area as well as additional locations in Tallahassee, FL; Dublin, OH; Chattanooga and Cleveland, TN.

We offer a great benefits package that includes the following:

• Competitive pay
• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Paid training
• Opportunity for growth and advancement
• Opportunities to serve your community

Responsibilities:

• Accurate and timely posting of service labor time to repair orders.
• Complete and accurate transfer of all written data from repair order to computer.
• Ensure 100% documentation compliance with established dealership and manufacturer policies and procedures.
• Assist advisors with incoming phone calls.
• Maintain cross training and temporarily provide coverage of those duties in their absence.
• Code and computer flag all warranty repair orders.
• Review all repair orders for compliance to warranty policies and procedures.
• Coordinate paper flow with the warranty administrator and maintain paper flow integrity.
• Communicate vehicle repair status with the service advisors.
• Maintain professional appearance and neat work area.
• Create all purchase orders for pre-owned department.
• Follow up on all extended warranty claims for the service department.
• Attend department meetings as requested.
• Report any safety issues immediately to management.
• Comply with all policies as described in the company's Employee Handbook.
• Other duties may be assigned, based on company’s needs.

Qualifications

Experience with an automotive dealership, preferred.

Additional Technical or Administrative Knowledge:

• Preferred knowledge of Internet, Windows and Personal Computers.
• Basic typing and calculator skills.
• Basic Phone operation skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percents.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Additional Special Skills and/or Abilities:

• Exceptional teamwork skills
• Excellent interpersonal/communication skills and customer service skills – approachable, cheerful, helpful, etc.
• Ability to complete detailed paperwork.
• Ability to organize and manage multiple priorities.
• Able to handle stress and problems effectively.
• Attention to detail imperative.
• Commitment to company values.
• Maintains professional appearance and demeanor at all times.
• Ability to meet US employment and Crown’s eligibility requirements
• This position requires pre-hire background check/drug screen.

Thank you for considering joining our team at Crown!

EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.

Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace