Telephone Operator (FH)

Northwell Health; New York (NY); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Northwell Health is seeking a Telecommunication Operator to operate the ISDN-CENTREX console and handle main hospital calls, routing to extensions and providing numbers.

You will log calls, manage patient information on authorization forms, monitor alarms and emergency codes, and support routine clerical duties. Excellent communication and basic computer skills are required; prior clerical experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Some computer and administrative experience preferred.
• Ability to communicate effectively.

Responsabilités

• Operate Telephone console and route calls to extensions, providing numbers as required.
• Log calls, maintain patient information, and manage logs and records.
• Handle emergency communications, paging, and notifications as needed.

Connaissances

Communication skills

Clerical experience

Patient/guest service

Formation

High School Diploma

Outils

Computer basics

Description du poste

Job Description

Operates ISDN-CENTREX CONSOLE and performs communication activities in accordance with applicable policies and procedures. Performs various clerical duties.

Job Responsibility

• * Operates Telephone console.
  • Answers incoming calls promptly on the Hospital main number and calls for the Operator and extends them to the appropriate extension number.Provides telephone and room numbers, as required.
  • Places local and long distance calls requested by authorized staff and logs them as they occur.
  • Logs patient information on telephone authorization forms.Maintains alphabetical patient logbook as well as current critical and expiration lists.
• Performs various communications and/or emergency activities.
  • Pages authorized personnel overhead, announces close of visiting hours, and other notifications as required.
  • Sends telegrams when requested by authorized Hospital staff, i.e., Administration, Directors, Physicians, Nursing Supervisors, etc.
  • Makes notifications involved with cardiac arrest, fire alarms, disasters, beeper pages, etc.
  • Monitors all trouble alarms, pages and logs all emergency codes; takes appropriate action relative to such alarms and emergencies.
  • Answers general, non-confidential questions of callers in a courteous fashion, according to Administrative policy.
  • Calls the floors to ascertain or give information regarding patient room changes, etc.
  • Answers the TTY (phone for the deaf) in a prompt manner.
  • Notifies New York Telephone Company Repair Service of all telephone repair problems, logs calls in repair book, and advises Supervisor of such repair calls.
  • Notifies management when beeper or overpaging system malfunctions, logs such malfunctioning and reports same to beeper company or maintenance contractor for overhead page system.
• Maintains various records, files, and cards, as required.
• Performs related duties, as required.

*ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.
• Some computer and administrative experience, desired.
• Ability to communicate effectively.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).