Telephone Operator (16 Hour) Office/On-Site #261027-8700FM-001

State of Connecticut; New Haven (CT); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Professional growth and development

Healthy work/life balance

Job summary

State of Connecticut is seeking a Telephone Operator for the Connecticut Mental Health Center (CMHC) in New Haven. The role involves operating a PBX/telephone switchboard, greeting visitors, routing calls, and performing clerical tasks in a public health setting.

This part-time position offers shift work with potential weekend/shift differentials and opportunities for professional growth. A comprehensive drug screen is required and there is no health/medical benefits eligibility for this role.

Qualifications

• Six months of experience operating electronic telephone systems.
• One year of substitute relief telephone operator coverage in a state agency may be substituted for general experience.
• Experience communicating effectively in Spanish.
• Experience interacting with callers and visitors using clear, professional communication.
• Experience operating electronic telephone and two-way radio systems along with performing computer-based tasks.
• Experience producing clear written and verbal communication.
• Experience performing general clerical duties in a customer-service setting.
• Experience working effectively under pressure in a fast-paced or high-volume environment.

Responsibilities

• Serves as a central answering point for incoming calls.
• Determines caller's needs and transfers caller to appropriate extension.
• Answers telephone inquiries and provides general information regarding activities of the agency.
• Receives and announces visitors and directs them to their destinations.
• Uses telephone to locate persons.
• Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.
• May staff communications center for agency.
• May train relief operators.
• Performs related duties as required.

Skills

Spanish language

Clear communication

Clerical skills

Customer service

Under pressure

Job description

Position

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is now hiring for a Telephone Operator to join their team!

Highlights

• FACILITY: Connecticut Mental Health Center (CMHC)
• LOCATION: 34 Park Street, New Haven, CT
• UNIT: CMHC Telephone Operators
• POSITION NUMBER: 140776
• SCHEDULE: Part-Time, 16 Hours per Week, Third Shift, 12:00am - 8:00am
• Week 1: Tuesday
• Week 2: Saturday, Sunday, Thursday
• Please note: this position may be eligible for weekend and shift differentials.

What We Can Offer You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

* This position is not eligible for health/medical benefits but may be eligible for other benefits.

Discover the opportunity to

• Be a part of a comprehensive team of caring professionals;
• Provide support that is passionate about improving the lives of those we serve;
• Assist our clients so they can achieve success;
• Make a difference in the public sector; and
• Work together in a collaborative team environment.

About Us

DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

CMHC is an urban community mental health center with an exceptional 50-year tradition of serving individuals w it h serious mental illness. We aim to treat people with mental illness in their communities, to provide a place for researchers from many fields to find new treatments, and to teach professionals in the care of mental illness.

PLEASE NOTE

• A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment.
• All state employees must adhere to Connecticut's Policy for a Drug Free Workplace.

Purpose of Job Class (Nature of Work)

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and for acting as a receptionist.

Examples of Duties

• Serves as a central answering point for incoming calls;
• Determines caller's needs and transfers caller to appropriate extension;
• Answers telephone inquiries and provides general information regarding activities of the agency;
• Receives and announces visitors and directs them to their destinations;
• Uses telephone to locate persons;
• Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.;
• May staff communications center for agency;
• May train relief operators;
• Performs related duties as required.

Knowledge, Skill and Ability

• Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system;
• Skills
• interpersonal skills;
• oral and written communication skills;
• clerical skills;
• Ability to
• speak clearly and distinctly in accordance with acceptable English usage;
• follow written and oral instructions;
• utilize computer software.

Minimum Qualifications - General Experience

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

Minimum Qualifications - Substitutions Allowed

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

Preferred Qualifications

• Experience communicating effectively in Spanish
• Experience interacting with callers and visitors using clear, professional, and easily understood communication
• Experience operating electronic telephone and two-way radio systems along with performing computer-based tasks
• Experience producing clear written and verbal communication
• Experience performing general clerical duties in a customer-service setting
• Experience working effectively under pressure in a fast paced or high-volume environment
• Experience working under pressure

Working Conditions

Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

Affirmative Action / Equal Opportunity Employer

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.