Telephone Operator (16 Hour) (Office/On-Site)

State of Connecticut - Department of Correction; New Haven (CT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Weekend differential

Shift differential

Job summary

State of Connecticut DMHAS, Connecticut Mental Health Center in New Haven, CT, seeks a part-time Telephone Operator to manage a PBX/telephone system and serve as a receptionist. The role covers the third shift from 12:00am to 8:00am, with a 16-hour weekly schedule and potential weekend/shift differentials.

The operator will support central communications, transfer calls, assist visitors, and perform clerical duties as part of a caring public service team at CMHC.

Qualifications

• Knowledge of PBX telephone switchboards or electronic telephone systems.
• Interpersonal, oral and written communication skills.
• Clerical skills and ability to follow written and oral instructions with basic computer usage.

Responsibilities

• Serve as central answering point for incoming calls.
• Determine caller needs and transfer to appropriate extension.
• Answer inquiries and provide information about agency activities.
• Receive and announce visitors and direct them to destinations.
• Perform general clerical duties including mail processing and file distribution.
• May staff communications center and train relief operators.

Skills

PBX operation

Interpersonal skills

Oral and written communication

Clerical skills

Follow instructions

Computer software

Tools

PBX switchboard

Two-way radio systems

Job description

Introduction

Do you have experience in the operation of electronic telephone systems or as a PBX or telephone company operator?

Join us and be part of a revolutionary team shaping the future!

THE POSITION

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is now hiring for a Telephone Operator to join their team!

HIGHLIGHTS

• FACILITY: Connecticut Mental Health Center (CMHC)
• LOCATION: 34 Park Street, New Haven, CT
• UNIT: CMHC Telephone Operators
• POSITION NUMBER: 140776
• SCHEDULE: Part-Time, 16 Hours per Week, Third Shift, 12:00am - 8:00am
• Week 1: Tuesday
• Week 2: Saturday, Sunday, Thursday

Please note: this position may be eligible for weekend and shift differentials.

WHAT WE CAN OFFER YOU

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

*This position is not eligible for health/medical benefits but may be eligible for other benefits.

DISCOVER THE OPPORTUNITY TO

• Be a part of a comprehensive team of caring professionals;
• Provide support that is passionate about improving the lives of those we serve;
• Assist our clients so they can achieve success;
• Make a difference in the public sector;
• and Work together in a collaborative team environment.

ABOUT US

DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. CMHC is an urban community mental health center with an exceptional 50-year tradition of serving individuals with serious mental illness. We aim to treat people with mental illness in their communities, to provide a place for researchers from many fields to find new treatments, and to teach professionals in the care of mental illness.

PLEASE NOTE

A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment. All state employees must adhere to Connecticut's Policy for a Drug Free Workplace.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and for acting as a receptionist.

EXAMPLES OF DUTIES

• Serves as a central answering point for incoming calls;
• Determines caller's needs and transfers caller to appropriate extension;
• Answers telephone inquiries and provides general information regarding activities of the agency;
• Receives and announces visitors and directs them to their destinations;
• Uses telephone to locate persons;
• Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.;
• May staff communications center for agency;
• May train relief operators;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system;
• interpersonal skills;
• oral and written communication skills;
• clerical skills;
• Ability to speak clearly and distinctly in accordance with acceptable English usage;
• follow written and oral instructions;
• utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

• Experience communicating effectively in Spanish
• Experience interacting with callers and visitors using clear, professional, and easily understood communication
• Experience operating electronic telephone and two-way radio systems along with performing computer-based tasks
• Experience producing clear written and verbal communication
• Experience performing general clerical duties in a customer-service setting
• Experience working effectively under pressure in a fast paced or high-volume environment
• Experience working under pressure

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.