Telephone Operator

BLUE RIDGE CANCER CARE; Roanoke (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading healthcare provider is looking for a Telephone Operator to join its team. This entry-level role involves managing calls, assisting patients, and ensuring smooth operations at the switchboard. Candidates should have a high school diploma and preferably some experience in a medical setting, with excellent communication skills.

Qualifications

• Entry-level position requiring 0-3 years of experience, preferably in a medical setting.
• Manual dexterity for operating office equipment.
• Vision must be correctable to 20/20.

Responsibilities

• Answer all incoming calls and connect callers with correct extensions.
• Take and relay messages accurately and promptly.
• Respond to emergency and urgent calls from patients.

Skills

Customer Service

Communication

Clerical Duties

Education

High School Diploma or Equivalent

Job description

Join to apply for the Telephone Operator role at BLUE RIDGE CANCER CARE.

Overview

Under direct supervision, responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Take and relay messages accurately and promptly.
• Respond to emergency and urgent calls from patients in a timely manner.
• Direct callers to clinical staff as necessary.
• Perform operator functions including triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Open and close the switchboard.
• Manage the in-house paging system.
• Perform clerical duties as assigned to maintain workflow in the department.

Qualifications

Minimum qualifications include a high school diploma or equivalent. Entry-level position requiring 0-3 years of experience, preferably in a medical setting.

Physical Demands

Work may require sitting for long periods, stooping, bending, and lifting files or paper up to 30 pounds. Manual dexterity is required for operating office equipment. Vision must be correctable to 20/20, and hearing must be within normal range for telephone contacts.

Work Environment

Work is performed in an office environment with high contact with patients and the public. Reasonable accommodations may be made for individuals with disabilities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare

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