Telephone Operator

ServCorp (SCx); Kansas City (MO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Professional growth opportunities

Job summary

ServCorp (SCx) is seeking professional and dependable Telephone Operators to support a fast-paced communications environment in Kansas City. The ideal candidate will communicate clearly, manage multiple calls, route information accurately, and provide professional customer service in urgent situations.

Candidates must work on-site in a 24/7 operation, be fluent in English, and maintain logs and confidential information while following safety and privacy requirements.

Qualifications

• High school diploma or equivalent.
• 1–2 years of professional call-center or related experience.
• Demonstrated knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to read, write, speak, and understand English fluently.
• Strong customer-service and interpersonal skills.
• Ability to remain calm and professional during stressful or emergency situations.
• Experience using computerized telephone, communication, or customer-service systems.
• Basic computer proficiency, including Microsoft Office or comparable applications.
• Strong attention to detail and ability to accurately record and communicate information.
• Ability to work on-site in a 24/7 operational environment.
• Willingness to work assigned shifts, including evenings, nights, weekends, and federal holidays.
• Ability to successfully complete applicable background, security, and facility-access requirements.

Responsibilities

• Answer and process incoming telephone calls professionally and efficiently.
• Route calls and information accurately to the appropriate destination.
• Provide courteous and professional customer service to callers.
• Operate telephone, communication, paging, and related systems.
• Process routine and priority communications.
• Respond appropriately to urgent and emergency communications.
• Maintain accurate logs, records, and documentation.
• Assist with information and directory updates.
• Monitor and report communication-system issues when identified.
• Follow established procedures for emergency and high-priority situations.
• Maintain confidentiality and protect sensitive information.
• Communicate effectively with coworkers, supervisors, and callers.
• Maintain professionalism when dealing with difficult, distressed, or upset callers.
• Follow applicable safety, privacy, security, and company requirements.
• Perform other related duties as assigned.
• This position is essential during emergencies and may be required to remain on duty until properly relieved.

Skills

Communication skills

Customer service

English fluency

Calm under pressure

Education

High school diploma

Tools

Cisco Finesse

Cisco Jabber

Microsoft Office

Job description

About the Opportunity

ServCorp (SCx) is seeking professional and dependable Telephone Operators to support a fast-paced communications environment.

The ideal candidate is an excellent communicator who can manage multiple calls, route information accurately, respond appropriately to urgent situations, and provide professional customer service. Candidates should be comfortable working with telephone and communication systems and maintaining composure during high-volume or emergency situations.

Key Responsibilities

• Answer and process incoming telephone calls professionally and efficiently.
• Route calls and information accurately to the appropriate destination.
• Provide courteous and professional customer service to callers.
• Operate telephone, communication, paging, and related systems.
• Process routine and priority communications.
• Respond appropriately to urgent and emergency communications.
• Maintain accurate logs, records, and documentation.
• Assist with information and directory updates.
• Monitor and report communication-system issues when identified.
• Follow established procedures for emergency and high-priority situations.
• Maintain confidentiality and protect sensitive information.
• Communicate effectively with coworkers, supervisors, and callers.
• Maintain professionalism when dealing with difficult, distressed, or upset callers.
• Follow applicable safety, privacy, security, and company requirements.
• Perform other related duties as assigned.
• This position is essential during emergencies and may be required to remain on duty until properly relieved.

Minimum Qualifications

• High school diploma or equivalent.
• 1–2 years of professional call-center, telephone operator, customer-service, communications, or related experience.
• Demonstrated knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to read, write, speak, and understand English fluently.
• Strong customer-service and interpersonal skills.
• Ability to remain calm and professional during stressful or emergency situations.
• Experience using computerized telephone, communication, or customer-service systems.
• Basic computer proficiency, including Microsoft Office or comparable applications.
• Strong attention to detail and ability to accurately record and communicate information.
• Ability to work on-site in a 24/7 operational environment.
• Willingness to work assigned shifts, including evenings, nights, weekends, and federal holidays.
• Ability to successfully complete applicable background, security, and facility-access requirements.

Preferred Qualifications

• Previous hospital, healthcare, medical communications, or telephone operator experience.
• Experience with telephone consoles or centralized communications systems.
• Experience with paging systems or emergency communications.
• Experience with Cisco Finesse, Cisco Jabber, or comparable systems.
• Experience handling emergency calls, alarms, urgent notifications, or crisis communications.
• Knowledge of HIPAA, privacy, confidentiality, or healthcare information-security practices.
• Experience working in a high-volume call-center environment.

Benefits

SCx offers a W-2 benefits package, subject to eligibility and applicable company policies, which may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Professional growth opportunities
  

This position supports a continuous-operation environment and may require evenings, nights, weekends, and holiday work based on operational needs.

This position is contingent upon contract award, final funding, and successful completion of applicable employment and access requirements.

SCx is an Equal Opportunity Employer.