Telephone Maintenance Technician

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility support

Professional growth opportunities

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Telecommunications Analyst to support the FAA's telecommunications and video systems on-site at ZOA ARTCC. The role centers on maintaining and enhancing IP-based telephony, AVAYA, and video services to ensure reliable operations.

Responsibilities include planning equipment moves, testing hardware, generating reports, and training end-users. A technical IT background and strong problem-solving skills are essential to succeed in this

Qualifications

• Degree in IT-related field desirable.
• 3+ years of related experience.
• Telecommunications and video experience with AVAYA and ZOOM platforms; IP-based telephony, PBX, digital voice.

Responsibilities

• Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.
• Monitors the operations of telecommunications and video systems and services of vendors.
• Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
• Plans, coordinates and performs all moves and installation of telecommunications equipment.
• Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
• Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.
• Provides end-user training of telecommunications and video features and functionality.

Skills

AVAYA

ZOOM

IP-based telephony

PBX platforms

Digital Voice Platforms

Education

Degree in IT-related field

Job description

Telecommunications Analyst

Transform technology into opportunity as a Telecommunications Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Telecommunications Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Analyst joining our team to provide unified communication services to our FAA customer.

HOW A TELECOMMUNICATIONS ANALYST WILL MAKE AN IMPACT

• Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.
• Monitors the operations of telecommunications and video systems and services of vendors.
• Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
• Plans, coordinates and performs all moves and installation of telecommunications equipment.
• Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
• Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.
• Provides end-user training of telecommunications and video features and functionality.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Technical Training, Certification(s) or Degree: Degree in IT related field desirable.
• Required Experience: 3+ years of related experience
• Required Technical Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital Voice Platforms.
• Security Clearance Level: Agency specific - Public Trust and SECRET
• Required Skills and Abilities: Communication and problem solving. After hours call out - support.
• Preferred Skills: Voice and Video technologies
• Location: On Customer Site: ZOA ARTCC (FAA)

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays