Telephone Interviewer - Part Time

The Chronicle Of Higher Education, Inc.; Hamden (CT); Hybrid; USD 22,041 - 27,552; Part time

Job summary

Quinnipiac University Poll in Hamden, CT is seeking part-time Telephone Interviewers to conduct national public opinion surveys from a modern call center. You will read questions clearly from a scripted questionnaire, log responses accurately, and maintain data integrity while adhering to procedures.

The role starts onsite during a six-month training period, with hybrid shifts available afterward; evening and weekend availability is required.

Qualifications

• High school diploma or GED required.
• Fluency in spoken and written English.
• Basic computer proficiency.
• Strong reliability and punctuality.
• Ability to adapt to different personalities and handle call rejection professionally.
• Comfort working in a structured call center environment.
• Prior call center or customer service experience.

Responsibilities

• Conduct phone-based public opinion surveys using a scripted questionnaire.
• Read questions clearly and neutrally to ensure unbiased responses.
• Follow established procedures for random respondent selection.
• Accurately record responses while maintaining data integrity.

Skills

Strong communication

Active listening

Attention to detail

Patience

Persistence

Professionalism

Empathy

Positive attitude

Reliability

Punctuality

Adaptability

Structured call center environment

Fluency in English

Basic computer proficiency

Prior call center experience

Education

High school diploma or GED

Job description

Overview

The Quinnipiac University Poll is seeking part‑time Telephone Interviewers to join our team. This is a unique opportunity to engage with public opinion across the nation and stay on top of breaking news while working in our spacious call center in Hamden, CT.

What We’re Looking For

• Strong communication and active listening skills
• Attention to detail and ability to follow scripts precisely
• Patience, persistence, and professionalism
• Empathy and the ability to engage diverse populations
• A positive, energetic attitude

Responsibilities and Expectations

Responsibilities

• Conduct phone‑based public opinion surveys using a scripted questionnaire
• Read questions clearly and neutrally to ensure unbiased responses
• Follow established procedures for random respondent selection
• Accurately record responses while maintaining data integrity

Expectations

• Meet or exceed QU Poll performance and quality standards
• Remain focused and attentive during extended computer‑based work
• Ensure confidentiality and the integrity of the data being collected
• Maintain professionalism, whether working remotely or onsite in a shared work environment
• Work onsite in Hamden, CT during the introductory and training period

Introductory and Training Period

To support success in the role, all new Interviewers participate in a six‑month introductory and training period. During this time, performance, attendance, and adherence to Quinnipiac University Poll standards will be evaluated.

Work Model & Training Period

All new Interviewers participate in a six‑month introductory and training period. During this time, performance, attendance, and adherence to Quinnipiac University Poll standards will be evaluated.

Work Schedule During Training Period

100% onsite attendance is required for the first six months to ensure comprehensive training, coaching, and team collaboration.

Hybrid Work Opportunity (after Introductory Period)

• Two (2) onsite shifts per week
• Two (2) remote shifts per week
• Ongoing hybrid eligibility is contingent upon maintaining performance and attendance standards

Qualifications

• High school diploma or GED required
• Fluency in spoken and written English
• Basic computer proficiency
• Strong reliability and punctuality
• Ability to adapt to different personalities and handle call rejection professionally
• Comfort working in a structured call center environment
• Prior call center or customer service experience

Special Instructions to Applicants

Quinnipiac University is considering only those applicants who have valid authorization to work in the United States. The university does not sponsor employment‑based visas for this position.

Compensation & Schedule

• $16.94 per hour
• Part‑time position
• Onsite/Hybrid eligible after 6 months
• Evening and weekend availability required
• Flexible scheduling based on operational needs

Equal Opportunity Employer Statement

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.