Patient Access Representative (Full-time; Variable Hours) - West Jefferson Medical Center Emergency Department

100 LCMC Health; Ardmore (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

LCMC Health is seeking a Patient Access Representative for the Emergency Department. You are the first contact for patients and families, delivering professionalism, empathy, and accuracy as you guide them through registration, admissions, and next steps with confidentiality in a fast-paced setting.

You will greet patients in person or by phone, register and admit for ED services, verify insurance, and explain financial responsibilities, while coordinating with case management and clinical teams

Qualifications

• High School Diploma or GED (or 2 years of applicable experience in lieu of education).
• 2 years of customer service and/or healthcare experience.

Responsibilities

• Greet and assist patients and families in person and by phone
• Register and admit patients for emergency, walk-in, and non-scheduled services
• Create or activate patient accounts and enter accurate demographic and insurance information
• Verify insurance eligibility and scan required documents
• Support bed placement, transfers, and discharges in collaboration with clinical teams
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance
• Coordinate with case management and providers to ensure proper patient placement
• Provide directions and guidance throughout the hospital as needed

Skills

Customer service

Calm demeanor

Accuracy under pressure

Teamwork

Education

High School Diploma or GED

2 years experience in lieu of education

Job description

Your job is more than a job Be the calm, capable first connection! As a Patient Access Representative in the Emergency Department, you're often the first person patients and families interact with during urgent and stressful moments. You bring professionalism, empathy, and accuracy to every interaction- helping patients navigate registration, admissions, and next steps with confidence and care. Your work plays a critical role in patient safety, billing, and continuity of care, and you do it all while protecting confidentiality and keeping things moving in a fast-paced environment.

What You'll Do

• Greet and assist patients and families in person and by phone
• Register and admit patients for emergency, walk-in, and non-scheduled services
• Create or activate patient accounts and enter accurate demographic and insurance information
• Verify insurance eligibility and scan required documents
• Support bed placement, transfers, and discharges in collaboration with clinical teams
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance
• Coordinate with case management and providers to ensure proper patient placement
• Provide directions and guidance throughout the hospital as needed

What You Bring

• Strong customer service skills and a calm, compassionate presence
• Ability to work accurately and efficiently in high-pressure situations
• Team mindset and attention to detail

Minimum Requirements

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Make an impact when it matters most- every patient, every visit!

WORK SHIFT: Variable Hours (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you're the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let's make every day extraordinary, together.