Telephone Dispatch Operator (PRN, Variable Hours)

100 LCMC Health; Ardmore (NC); Sur place; USD 25 000 - 36 000; Temps partiel

Résumé du poste

LCMC Health in United States is seeking a Telephone Dispatch Operator at West Jefferson Medical Center to serve as a vital communications hub among patients, visitors, staff, and emergency responders. The role requires calm, quick thinking and precise information exchange to support care teams around the clock.

The position emphasizes confidentiality, compassion, and accuracy, with shift flexibility to cover 24/7 operations and critical communications across hospital departments.

Qualifications

• Excellent customer service and communication skills.
• Demonstrates calmness and focus during stressful situations.
• Attention to detail and accuracy in information handling.
• Upholds patient confidentiality and privacy in a healthcare setting.
• Able to work independently and as part of a team.

Responsabilités

• Serve as a central communications hub, connecting patients, visitors, staff and emergency responders.
• Coordinate critical information and ensure timely, accurate delivery of messages during emergencies.

Connaissances

Customer service

Calm under pressure

Attention to detail

Confidentiality

Communication

Description du poste

Your job is more than a job Be the Voice Behind the Hospital

As a Telephone Dispatch Operator at West Jefferson Medical Center, you are more than the voice answering the phone. You are a vital connection between patients, visitors, hospital staff, and emergency response teams. Every call matters. Whether helping a family reach a loved one, connecting a physician with a care team, or coordinating communication during an emergency, your role makes a difference every day.

Why This Role Matters

Our Telephone Dispatch team serves as a central communication hub for the hospital, operating 24 hours a day, 7 days a week. Your ability to remain calm, think quickly, and communicate clearly helps ensure critical information reaches the right people when it matters most.

What Makes You a Great Fit

We are looking for someone who:

• Takes pride in helping others and providing excellent customer service.
• Remains calm, focused, and confident during stressful situations.
• Understands the importance of accuracy, urgency, and attention to detail.
• Works independently while being a dependable team member.
• Demonstrates compassion and patience with every interaction.
• Takes ownership and follows through to ensure communication needs are addressed.
• Recognizes the importance of confidentiality and professionalism in a healthcare environment.

Make a Difference Behind the Scenes

You may not always be the person providing direct patient care, but your work helps support those who do. Every call you answer, every connection you make, and every emergency communication you coordinate contributes to the care and safety of our patients, visitors, and team members. At West Jefferson Medical Center, your voice matters!

WORK SHIFT: Variable Hours (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

About West Jefferson Medical Center

West Jefferson Medical Center, a cornerstone of LCMC Health’s incredible community of care, is regionally recognized and nationally accredited. For over 60 years, we’ve been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about West Jefferson Medical Center and our Leapfrog “Grade A” Hospital Safety distinction

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.