Telemonitor Technician- 32 Hours, Evenings, Patient Care Services

Hospital for Special Care; New Britain (CT); On-site; USD 23,000 - 33,000; Part time

Job summary

Hospital for Special Care seeks a Telemonitor Technician to provide continuous observation of patients and quickly relay any safety concerns to the nursing team. You will operate AvaSure monitoring systems, verbally redirect at‑risk behavior, and troubleshoot camera setups in patient rooms.

The role requires staying alert across multiple patients, documenting events, and upholding confidentiality within a 32-hour work week on the second shift.

Qualifications

• High school diploma or GED; hospital setting knowledge.
• Ability to work independently.
• Ability to read, write and understand directions in English.
• Ability to communicate clearly and effectively.
• Basic computer knowledge.
• Preferred: 1 year hospital experience.
• Preferred: Nurse Assistant/Medical Assistant certification.
• Preferred: Direct patient care experience.

Responsibilities

• Provide continuous observation and surveillance of assigned patients.
• Verbally redirect patients from at-risk behaviors using two-way audio.
• Troubleshoot AvaSure camera systems and set up cameras in patient rooms.
• Report patient behaviors to nursing staff and manage escalation as needed.
• Maintain confidentiality and follow hospital policies.

Skills

Independent work

English literacy

Clear communication

Basic computer knowledge

Read/write English

Education

High school diploma or GED

Tools

AvaSure

Job description

Position Location:

Hospital for Special Care

Scheduled Weekly Hours:

32

Work Shift:

Second Shift

Department:

Patient Care Services

We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day!

QUALIFICATIONS Required: High school graduate or G.E.D. with general knowledge of the hospital setting. Required: Ability to work independently. Required: Ability to read, write and understand directions in English. Required: Ability to communicate clearly and effectively. Required: Basic Computer knowledge. Preferred: One-year work experience in a hospital environment. Preferred: Certification (Nurse Assistant / Medical Assistant. Preferred: Direct patient care experience. JOB SUMMARY The Telemonitor Technician provides continuous observation and surveillance of assigned patients. The monitor staff will verbally redirect the patient from engaging in any at risk behaviors by verbal direction using the communication device. If verbal direction is not successful, the monitor staff will call the assigned Ava Sure phone and make the nursing staff aware of the patient behavior. If the patient requires immediate intervention the Stat alarm will be sounded. Monitor staff will be knowledgeable and abide by patient and the HFSC’s confidentiality and related hospital policies. The Telemonitor Technician will be responsible for troubleshooting camera issues and setting up the camera in patient rooms. The Telemonitor Will report any camera concerns or down time to the Ava Sure manager or shift manager immediately.

PHYSICAL DEMANDS Ability to tolerate up to eight hours of consecutive work. Endurance for up to four hours of constant sitting with ability to frequently change positions and up to one-hour of independent mobility/ambulation. Ability to lift or carry objects up to 10 pounds frequently throughout the day. Ability to squat, reach and bend to access equipment from high and low areas and while providing set up cameras in patient care areas. Functional fine and gross motor skills and upper extremity sensation needed. Intact vision with or without corrective lens needed for observation of patient’s non-verbal responses and behavior. Must be able to initiate and interpret communication with patient and others.

COGNITIVE DEMANDS Position requires flexibility of thought, reasoning, organizational skills and the ability to act in some new or unfamiliar situations. Selective attention and concentration are necessary to complete tasks. Job requires basic formulation, content, syntax and spelling to complete tasks. Only simple sentence or very short paragraph expression is necessary. Job requires spontaneous communication and the ability to receive and convey messages. Job requires an ability to comprehend lengthy messages or paragraphs and to follow multistage and three step commands.

WORK DEMANDS Job requires a clean and tidy workspace, free of distractions. Position requires working independently in a climate controlled area. Continuously monitoring 12 or more patients at one time needing to remain alert while on duty. Effectively communicate: with patients using a microphone and headset, to staff for shift to shift report and any other communications. Ability to use discretion and courtesy when working with patients, visitors, and staff, maintaining patient dignity and privacy. Efficiency in multitasking, Ability to prioritize simultaneous situations.

ESSENTIAL FUNCTIONS Signs into Ava Sure monitoring system at the start of shift, completes the start of shift check list and signs out at the end of shift. Provides dedicated attention to observing patients with no outside distractions, including personal cell phone. Secures back up when needs to leave monitoring station. Demonstrates understanding and proficiency in the use of the AvaSure software. Always maintains visual observation. Verbally redirects patient over digital 2-way audio device that is in patient room. Provides patient with explanations as necessary but does not counsel or provide opinions Immediately calls the nursing staff if the patient requires assistance. Demonstrates the knowledge and skill necessary to provide the appropriate observation to the patient population requiring Tele Sitter monitoring. Quickly communicates patient behavioral changes with hospital staff. Participates in report with on-coming monitor staff when arriving for shift, and upon completion of shift. Maintains documentation of all patients on monitor. Reviews and shares pertinent information and behaviors. Provides floor staff with information in a timely manner when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to appropriate staff members.

COMPENSATION & BENEFITS At Hospital for Special Care, we are committed to supporting the health, financial well-being, and professional growth of our team members. The wage range for this position is $16.94 to $23.99. Eligible employees may participate in a comprehensive benefits package that includes employer-subsidized medical and dental, vision insurance; a 403(b) retirement savings plan with an employer match of up to 6%; paid time off; employer-paid life insurance; short-term and long-term disability insurance; a Health Savings Account (HSA) with employer contributions; Flexible Spending Accounts (FSA); an Employee Assistance Program (EAP); tuition reimbursement and professional development opportunities; voluntary benefits, including pet insurance; employee wellness programs with access to our onsite fitness and aquatics center; an employee referral bonus program; and meaningful employee recognition and appreciation initiatives. Eligibility for certain benefits is based on scheduled hours worked.