Telemetry Unit Secretary & Patient Concierge

Cape Fear Valley Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health is seeking a unit clerk in the 3 PST Stepdown to provide clerical support on the telemetry unit. You will greet patients, manage charts, answer calls, and coordinate supplies to keep the unit running smoothly.

The role requires a high school diploma, a willingness to learn medical terminology, and prior experience as a Medical Assistant or Nursing Assistant is preferred. Strong English communication and composure in emergencies are essential.

Qualifications

• Proficiency in reading, writing, and speaking the English language.

Responsibilities

• Greet patients upon admission by introducing themselves and welcoming patient to the unit.
• Introduce self to patients daily with face-to-face contact.
• Identify the patient by using name and date of birth to include checking medical records that accompany the patient and patient armband.
• Act as receptionist and greets hospital staff and visitors.
• Initiate, receive, and deliver telephone messages related to unit activities.
• Maintain patients’ charts on assigned units.
• Order and maintain adequate supply levels on unit.
• Assume responsibility for answering the telemetry emergency phone and pass responsibility if leaving the desk.
• Files telemetry strips in a timely manner in the location predetermined by the floor.
• Set up assignments in Responder system, answers call lights, and sets services as necessary.
• Demonstrates responsibility concerning customer satisfaction, patient throughput, and hospital capacity.
• Other duties as assigned

Skills

English proficiency

Education

High school diploma

Medical terminology course preferred

Job description

Cape Fear Valley Health is seeking a unit clerk in the 3 PST Stepdown to provide clerical support on the telemetry unit. You will greet patients, manage charts, answer calls, and coordinate supplies to keep the unit running smoothly.

The role requires a high school diploma, a willingness to learn medical terminology, and prior experience as a Medical Assistant or Nursing Assistant is preferred. Strong English communication and composure in emergencies are essential.