Telemarketer

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Group insurance program

Employee Stock Purchase Plan

401(K) with employer matching

Paid vacation

Company discount program

Job summary

Richelieu Hardware Ltée is seeking a telemarketing professional for a Monday–Friday day-shift role within our inside sales team. The position focuses on developing local sales, placing orders, and providing quotes to customers in a fast-paced environment.

Ideal candidates have prior telemarketing or inside sales experience, strong customer-service and problem-solving abilities, and are team-oriented with a proactive mindset. Proficiency in Word/Excel/Outlook is expected.

Qualifications

• Experience in telemarketing, inside sales, or customer service is required.
• Strong customer focus and problem-solving skills.
• Team-oriented with initiative and drive.

Responsibilities

• Seek new business opportunities with customers via phone, place orders and provide quotes.
• Collaborate with outside sales reps on customer orders and quotes.
• Research product solutions to address field-project issues.
• Hours are Monday to Friday, day shift.

Skills

Telemarketing

Inside sales

Customer service

Problem solving

Teamwork

Tools

Word

Excel

Outlook

AS400

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve

Our Mission

to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Telemarketing position is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes


• Work closely with outside sales representatives with customer orders and quotes


• Research product solutions for customers to solve field-project issues


• Hours of operation are Monday to Friday, day shift only

What We Are Looking For

• Prior telemarketing, inside sales, or customer service experience


• Past experience with wood, woodworking, panels, and/or boards is a strong plus


• Prior architectural or interior hardware experience is helpful but not required


• Developed customer service, problem-solving, and project management skills


• Team-oriented, shows initiative


• Strong sense of drive and creativity


• Experience using Word, Excel, and basic Outlook systems. AS400 experience is helpful, but is not required


• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks


• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation And Benefits

• Competitive market-based hourly rate


• Group insurance program (medical, dental, vision, life, disability, etc.)


• Employee Stock Purchase Plan with employer matching


• 401(K) with employer matching


• Paid vacation


• Company discount program

What We Offer

• Proudly North American company: As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.


• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.


• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.


• Competitive compensation: We offer competitive base compensation based on the market.


• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.


• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.


• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.


• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

We are an equal opportunity employer.

By submitting their application file, candidates consent to Richelieu Hardware Ltée collecting, using, and retaining the documents provided solely for the purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltée for future reference for a period of twelve (12) months following receipt of the application.