TeleHear Provider - Remote

Audibel; Eden Prairie (MN); Presencial; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive medical, dental and vision

401(k) with company match

Health savings account with company co

Flexible spending accounts

Paid Time Off

Resumo da oferta

Audibel, a Starkey Hearing Technologies subsidiary, seeks a TeleHear Provider to support patient care through tele-hear programs. The role involves testing patients remotely, guiding sales, and training local staff across offices.

You will troubleshoot technical issues and assist in the remote patient journey with a focus on excellence in hearing healthcare. The candidate should have an Audiology degree (Master’s or Au.D.), at least 3 years of retail dispensing experience, and strong skills in

Qualificações

• Audiology degree (Master’s or Au.D.) required.
• 3 years of retail dispensing experience.
• Working knowledge of MS Office and Starkey software.

Responsabilidades

• Counsel patients and assist local providers in the sales process.
• Troubleshoot remote technical issues during tele-hear sessions.
• Provide diagnostic, sales verification or troubleshooting support remotely as needed.

Conhecimentos

Problem solving

Analytical abilities

Communication

Organizational skills

Interpersonal skills

Formação académica

Audiology degree (Master’s OR Au.D.)

Ferramentas

MS Office

Starkey programming software

Descrição da oferta de emprego

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
We are looking for a dynamic TeleHear Provider that will work closely with local offices to help develop and support patient care through tele-hear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Specific duties include being able to both test a patient remotely and take them through the sales and selection of a hearing aid, troubleshoot technical issues, and support other area offices when an Audiologist or provider is needed.

Our Culture

• An experienced team built around a culture of professional growth and knowledge-sharing
• We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices
• We serve with passion, purpose and excellence
• Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients

You Will

• Counsel patient and assist local provider in the sales process
• Be able to troubleshoot technical and tactical problems with a remote sales process
• Provide diagnostic, sales verification or troubleshooting support remotely as needed: on demand or by appointment
• Recommend, monitor and advise patient on the use and outcome of counseling tools

You Will Need

• Audiology Degree (Master’s OR Au.D.)
• 3 years of retail dispensing
• Working knowledge of market and business practices, especially tele-hear
• Expert knowledge of software systems including MS Office and Starkey programming software
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required

We are Proud to Offer

• Competitive medical, dental and vision benefits
• 401(k) retirement plan with company match
• Health savings account with a company contribution
• Flexible spending accounts (medical and dependent care)
• Paid employee assistance program
• Paid Time Off
• And More!

Salary And Other Compensation

The annual rate for this position is between $70,070.00 - $94,500.00 / yr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually.
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The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
#Audibel