TeleHear Provider - Remote

Starkey; Eden Prairie (MN); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan with company

Health savings account with company

Flexible spending accounts

Job summary

Audibel, a subsidiary of Starkey Hearing Technologies, is seeking a dynamic TeleHear Provider to collaborate with local offices and guide patients through the sales and selection of hearing aids via tele-hear programs.

You will test patients remotely, troubleshoot issues, and train staff while coordinating with management to ensure optimal patient care and technology usage.

Qualifications

• Audiology degree (Master’s or Au.D.) required.
• Minimum 3 years of retail dispensing experience.
• Working knowledge of market and business practices, especially tele-hear.
• Proficient with MS Office and Starkey programming software.
• Strong problem solving, analytical, communication and interpersonal skills.

Responsibilities

• Counsel patient and assist local provider in the sales process.
• Troubleshoot technical and tactical issues with a remote sales process.
• Provide diagnostic, sales verification or troubleshooting support remotely as needed, on demand or by appointment.
• Recommend, monitor and advise patients on the use of counseling tools.

Skills

Retail dispensing experience

Education

Audiology Degree (Master’s OR Au.D.)

Tools

MS Office

Starkey programming software

Job description

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

We are looking for a dynamic TeleHear Provider that will work closely with local offices to help develop and support patient care through tele-hear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Specific duties include being able to both test a patient remotely and take them through the sales and selection of a hearing aid, troubleshoot technical issues, and support other area offices when an Audiologist or provider is needed.

Our Culture

• An experienced team built around a culture of professional growth and knowledge-sharing
• We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices
• We serve with passion, purpose and excellence
• Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients

You Will

• Counsel patient and assist local provider in the sales process
• Be able to troubleshoot technical and tactical problems with a remote sales process
• Provide diagnostic, sales verification or troubleshooting support remotely as needed: on demand or by appointment
• Recommend, monitor and advise patient on the use and outcome of counseling tools

You Will Need

• Audiology Degree (Master’s OR Au.D.)
• 3 years of retail dispensing
• Working knowledge of market and business practices, especially tele-hear
• Expert knowledge of software systems including MS Office and Starkey programming software
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required

We are Proud to Offer

• Competitive medical, dental and vision benefits
• 401(k) retirement plan with company match
• Health savings account with a company contribution
• Flexible spending accounts (medical and dependent care)
• Paid employee assistance program
• Paid Time Off
• And More!

Salary and Other Compensation

The annual rate for this position is between $70,070.00 - $94,500.00 / yr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually.

________________________________________
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

#LI-CS1

#Audibel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.