Telehealth Scheduler for Virtual Supervising Physician

Ennoble Care; Marlton (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision and supplement

Paid Time Off

Paid Office Holidays

Paid Sick Time

401(k) with up to 3% company match

Referral Program

Payactiv: pay-on-demand

Job summary

Ennoble Care in Marlton, NJ, is seeking a VSP Scheduler to coordinate Annual Health Care Review appointments for Medicare patients. You will book 15-minute telehealth visits by video or audio, ensuring correct time zones and patient readiness across NJ, PA, MD, VA, DC, GA, and OK.

The role requires strong organization, friendly communication, and the ability to manage a high volume of calls while protecting patient confidentiality.

Qualifications

• High school diploma or equivalent.
• Strong organization and attention to detail.
• Clear, friendly phone communication, with patience and empathy, especially with older patients or those less comfortable with technology.
• Ability to manage a high volume of calls and appointments while prioritizing tasks.
• Problem-solving skills for scheduling conflicts and errors.
• Comfort with computers, electronic calendars, scheduling platforms, and phone systems.
• Understanding of patient confidentiality and professional boundaries.

Responsibilities

• Schedule Annual Health Care Reviews with the right physician, based on the patient's availability and the state they live in.
• Coordinate telehealth visits: Confirm whether each patient will join by video or audio, and make sure they know what to expect.
• Contact patients: Call patients to set up visits, answer basic scheduling questions, and explain the purpose of the review in plain language.
• Verify details: Confirm phone numbers, appointment dates, and times, including the correct time zone, before finalizing each booking.
• Manage calendars: Keep physician calendars organized and up to date across multiple states.
• Send reminders and follow-ups: Make confirmation and reminder calls, and follow up with patients who miss or don't confirm their appointment.
• Handle reschedules and cancellations: Rebook visits when a patient or physician becomes unavailable, and communicate the changes quickly.
• Keep records accurate: Enter scheduling and contact information correctly in the EMR or scheduling system.
• Protect patient privacy: Handle all patient information in line with HIPAA and Ennoble Care's confidentiality policies.
• Collaborate with the team: Work with physicians, clinical staff, and fellow schedulers to keep the process running smoothly and support a positive patient experience.

Skills

Strong organization

Clear communication

High volume calls

Problem-solving

Compute proficiency

HIPAA awareness

Empathy for patients

Education

High school diploma or equivalent

Tools

Scheduling platforms

EMR systems

Electronic calendars

Phone systems

Job description

Ennoble Care in Marlton, NJ, is seeking a VSP Scheduler to coordinate Annual Health Care Review appointments for Medicare patients. You will book 15-minute telehealth visits by video or audio, ensuring correct time zones and patient readiness across NJ, PA, MD, VA, DC, GA, and OK.

The role requires strong organization, friendly communication, and the ability to manage a high volume of calls while protecting patient confidentiality.