Telehealth Programs Lead - Remote, Data-Driven Care

Virginia League for Planned Parenthood; Virginia (MN); Hybrid; USD 64,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401k matching

Employer sponsored life insurance

9 paid holidays per year

Paid Time Off

Employer Assistance Program

Job summary

Virginia League for Planned Parenthood is seeking a Full-time Telehealth Program Manager to join our team. The role reports to the SVP of Patient Care Operations and leads a telehealth team to meet patient needs, with remote work and periodic in-person travel to Hampton Roads.

This role requires 1-2 years in healthcare, experience managing provider schedules, and strong admin and customer service skills. A high school diploma or equivalent is required.

Qualifications

• 1-2 years experience working in a health care environment (preferred)
• Knowledge of developing and managing provider schedules.
• Excellent administrative skills including document preparation and data management.

Responsibilities

• Monitors telehealth’s business results and analyzes data to identify trends and inform decisions.
• Collects and reports telehealth statistics on patient visits, services, and staffing.
• Ensures staff interactions are client-centered and aligned with mission and values.
• Supports staff in implementing agency and team initiatives and goals.
• Participates in telehealth medical services and assists with virtual patient care as needed.
• Collaborates with CMO and Compliance Manager to ensure quality services.
• Interviews and onboards new hires and manages performance feedback and disciplinary actions.

Skills

Health care experience

Provider scheduling knowledge

Administrative skills

Customer service

Remote team management

Education

High school diploma or equivalent

Job description

Virginia League for Planned Parenthood is seeking a Full-time Telehealth Program Manager to join our team. The role reports to the SVP of Patient Care Operations and leads a telehealth team to meet patient needs, with remote work and periodic in-person travel to Hampton Roads.

This role requires 1-2 years in healthcare, experience managing provider schedules, and strong admin and customer service skills. A high school diploma or equivalent is required.