Telehealth Patient Care Advocate (Patient Coordinator / Medical Assistant)

Hey Jane; United States; Remote; USD 60,000; Full time

Job summary

Hey Jane is seeking a compassionate Patient Care Advocate to enhance patient experience and safety within reproductive healthcare. This role requires a commitment to patient care, exceptional communication skills, and may involve both part-time and full-time availability. Ideal candidates have prior experience in abortion care or healthcare coordination and are advocates for reproductive justice.

Qualifications

• 2+ years of experience in care coordination, nursing, or customer service.
• Experience coordinating with healthcare professionals.
• Commitment to reproductive justice and equity.

Responsibilities

• Respond to patient inquiries and triage medical questions.
• Work closely with clinicians to ensure timely patient consults.
• Cultivate a culture of respect and communication.

Skills

Communication

Interpersonal Skills

Active Listening

Problem-Solving

Time Management

Multi-Tasking

Technical Proficiency

Education

High School Diploma

Bachelor's Degree

Job description

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 80,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone.Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

As a Patient Care Advocate, you will be an integral part of shaping the patient experience, ensuring patient safety and cultivating a culture of respect and communication. In this role, you will be the first line of contact for all incoming patient inquiries--responding to patient questions and providing support, triaging medical questions, identifying issues when they arise, and escalating concerns to the appropriate team member as needed. You will work closely with clinicians and the clinical operations team to ensure patient consults and inquiries are handled in a timely manner. The ideal candidate will be deeply committed to patient care and safety, an excellent listener, a respectful communicator, and has previous experience in abortion care or as an abortion doula.

Position details:

Status: Part-time or Full-time

Shifts: 2-4 per week (including Saturdays and Sundays)

Hours: 10-hour shifts during 8am-8pm EST (subject to change)

Compensation: $29.50/hr or $60k/yr

Requirements

• High School Diploma required; Bachelor’s degree preferred
• 2+ years of experience in areas such as care coordination, nursing, support/hospitality, and/or customer service
• Experience working and coordinating with healthcare professionals including doctors, counselors, nurse practitioners and clinic staff
• Commitment to reproductive justice, racial equity, and improving patient care experience
• Exceptional verbal and written communication, interpersonal, and active listening skills
• Ability to work in a fast paced, ambiguous environment
• Excellent time-management, problem-solving, and multi-tasking skills
• Proficient with web-based applications; highly comfortable with technology
• Clearly and respectfully communicates with patients and team

Bonus points

• Bilingual in Spanish
• Startup experience
• Experience in chat triage
• 1+ years providing abortion care
• Competency in providing trauma-informed care
• 1+ year of telehealth experience
• 1+ year working with insurance payors

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.