Clinical Support Representative, MA

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC is seeking a Clinical Support Representative, MA to provide real-time telephonic support to patients, respond to medical questions, and deliver standardized clinical guidance under RN/APP/Physician direction.

The role emphasizes adherence to established workflows and protocols to ensure safe, efficient care. A Medical Assisting certificate and 3 years of MA clinical experience are required.

Qualifications

• Certificate Medical Assisting Required.
• 3 Years Clinical - Medical Assistant Required.

Responsibilities

• Provide real-time telephonic support to patients.
• Deliver standardized clinical guidance.
• Facilitate appropriate care navigation under supervision of RN/APP/Physician.

Skills

Telephonic support

Clinical guidance

Care navigation

Education

Certificate Medical Assisting

Job description

Overview

The Clinical Support Representative, MA is a Medical Assistant who provides real-time telephonic support to patients by responding to medical questions, delivering standardized clinical guidance, and facilitating appropriate care navigation. This role utilizes established protocols, and clinical work flows to address patient concerns and ensure safe, efficient care under the direction of an RN, APP, or Physician.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE

Licensure

Not Applicable

Education

Certificate Medical Assisting Required

Experience

3 Years Clinical - Medical Assistant Required