Telehealth Analyst Senior

GC Geisinger Clinic; Pennsylvania; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) plan

Tuition reimbursement

Paid time off

Wellness program

EAP

Job summary

Geisinger’s Center for Telehealth is seeking a Senior Telehealth Analyst to lead enterprise-wide telehealth initiatives, collaborate with multidisciplinary teams, and drive projects that enhance patient experience, clinical workflows, and organizational growth.

This remote, full-time role requires residence in Geisinger's service area and at least six years of related experience; Epic exposure is preferred.

Qualifications

• Bachelor's degree is required; master's degree preferred.
• Minimum of 6 years of related work experience is required.
• Experience with Epic and clinic workflows is preferred.

Responsibilities

• Leads project initiatives and prepares project documents including plans, requirements, design docs, flow charts, vendor proposals, presentations, test plans, and training materials.
• Ensures Telehealth system design meets objectives, integrates with operations and delivers cost‑effective value.
• Provides input to the Telehealth Management Team on annual goals and initiatives.
• Outreach to clinical, administrative and IT teams to align Telehealth solutions with organizational goals.
• Performs data gathering, extraction, manipulation, analysis, and reporting to measure initiative impact.
• Coordinates with external vendors and internal IS staff to ensure HIPAA compliance and information security.

Skills

Critical Thinking

Waterfall Model

Education

Bachelor's Degree

Master's Degree

Job description

Location & Work Details

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes

Job Summary

Responsible for developing and managing projects related to Telehealth initiatives including analysis, training, testing, problem resolution and implementation of solutions. Provides leadership to the Center for Telehealth in the determination of goals, approaches used and mentoring of team members. Works with team members and interacts with stakeholder teams from clinical, operational, administrative, IT and end user areas.

Job Duties

Leads project initiatives and prepares project documents including project plans, project requirements, design documents, flow charts, requests for vendor proposals, presentations, test plans, procedures, training materials, stakeholder communications and reports. Applies the concepts of standard system methodologies and project management throughout the implementation and use of assigned applications, including routine progress reporting, procedure documentation and change control processes. Ensures that Telehealth project initiatives overall system design meets business objectives, becomes integrated into operations and results in cost-effective solutions of value to patients and physicians. Provides input to the Telehealth Management Team in the development of annual goals and initiatives. Conducts outreach to clinical, administrative and IT teams to develop working relationships and determine how best Telehealth solutions can support the goals and objectives of the organization in its efforts to provide quality patient care and patient satisfaction. Performs independently and leads other analysts and data coordinators in data analysis and reporting in support of Telehealth initiatives, including data gathering, extraction, manipulation, interpretation, analysis and translation into meaningful reports that meet stakeholder needs and measure the impact of initiatives. Works with outside vendors and internal Information Systems staff to ensure that Telehealth technologies and services adhere to established internal and external specifications, policies and regulations including confidentiality, release of information and HIPAA. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Transform Patient Care Through Advanced Telehealth Solutions and Digital Health Excellence Are you passionate about leveraging technology to improve patient care and expand access to healthcare services? Join Geisinger's Center for Telehealth and play a critical role in advancing innovative virtual care solutions that connect patients and providers across our communities. As a Senior Telehealth Analyst, you'll lead enterprise-wide telehealth initiatives, collaborate with multidisciplinary teams, and drive projects that enhance patient experience, improve clinical workflows, and support organizational growth. This is an exciting opportunity to influence the future of digital healthcare while working alongside clinical leaders, operational teams, and technology experts. Work location: Work From Home (WFH) Candidates must reside within Geisinger's service area Hours: Full time, day shift Required Experience: Minimum of six (6) years of experience Preferred Experience: Clinic Experience Epic Experience

Why Join Geisinger?

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity

Benefits of working at Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
• Support for your well-being: Geisinger’s Center for Well-being offers resources, education and support to help you thrive both at work and in life.

Education

• Bachelor's Degree- (Required)
• Master's Degree- (Preferred)

Experience

• Minimum of 6 years-Related work experience (Required)
• Preferred Experience: Clinic Experience Epic Experience

Skills

Critical Thinking, Waterfall Model

OUR PURPOSE & VALUES

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an Affirative Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.