Patient Access Representative & Scheduler Senior - Neurosurgery

Geisinger; United States; Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits from day one

401(k) plan

Tuition reimbursement

Paid time off

Descripción de la vacante

Geisinger Medical Center seeks a full-time Scheduling Specialist to manage patient appointments across multiple providers in a fast-paced office environment. You will collect basic patient information and ensure accuracy in registration and insurance while maintaining HIPAA compliance.

The role emphasizes clear, proactive communication with patients, physicians, and staff to meet scheduling needs. Responsibilities include coordinating referrals, providing prep instructions for procedures, and

Formación

• High School Diploma or GED equivalent AND two (2) years related experience.
• Associate's degree preferred.
• Previous patient access registration (PAR) or healthcare scheduling experience preferred.

Responsabilidades

• Provides appointment scheduling services to patients and referring physician offices by matching scheduling guidelines with patient preferences using technology.
• Collects and maintains accurate basic patient information relating to registration and insurance in HIPAA compliance.
• Facilitates multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient needs.
• Schedules patient appointments system wide for providers including specialty and ancillary services.

Conocimientos

Customer Service

Interpersonal Communication

Clerical I

Medical Records Systems

Multitasking

Working Independently

Educación

High School Diploma or GED

Associate's Degree preferred

Descripción del empleo

Location: Geisinger Medical Center (GMC) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No

Job Summary

Full-time; Days; Monday - Friday.

Requirements

• High School Diploma or GED equivalent AND two (2) years related experience.
• Associate's degree preferred.
• Previous patient access registration (PAR) or healthcare scheduling experience preferred.

Job Duties

• Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology.
• Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines.
• Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Collaborates with Clinic Operations to assure that all appointment requests are satisfied within the time frame specified by the referring provider.
• Coordinates provider cancellations in a timely manner to ensure patients are being notified and rescheduled appropriately.
• Reviews specific department programs to ensure pre-visit requisites are met and contacts the patient if they are not to assist in getting them obtained.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.
• Collaborates with supervisor and serves as a liaison and advocate between Scheduling Services and Operations.
• Makes suggestions for improvements to procedures or innovations to enhance patient service.
• Serves as a mentor and preceptor to new hires and co-workers.
• Provides updates and training to work groups as appropriate regarding scheduling guidelines, system enhancements.
• Leads internal department improvement teams to identify and resolve appointment related technology, procedures, workflows, resource management and scheduling-related issues.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Caring for your health and well-being.
• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care.
• Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

Experience

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s)

— unspecified or none listed —

Skills

• Clerical I
• Customer Service
• Interpersonal Communication
• Medical Records Systems
• Multitasking
• Working Independently

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an Affirative Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.