Telecommunicator I (Multiple Positions)

Groton; Groton, Northern (CT, KY); Hybrid; USD 37,000 - 47,000; Full time

Job summary

The Town of Groton is seeking a Telecommunicator for Emergency Communications. This full-time role covers 10- and 12-hour shifts, handling 911, Police, and Fire calls with proficient multi-tasking under high pressure.

Applicants must have a high school diploma or GED and at least three years of administrative or public customer-service experience, plus EMT/telecommunicator certifications within specified timelines. The Town promotes equal opportunity employment.

Qualifications

• High school diploma or GED and three (3) years of administrative support or public customer service experience.
• Ability to type and perform data entry on computer terminals and relay information clearly under pressure.
• Ability to understand and speak the English language clearly.

Responsibilities

• Process emergency calls, routine calls for service, and support calls for 911, Police, and Fire.
• Multitask and relay information across multiple screens, callers, and co-workers during regional emergencies.
• Read maps, spell, alphabetize, and catalogue information accurately while under stress.

Skills

Typing

Data entry

Clear communication

Education

High School Diploma or GED

Job description

The Town of Groton is an Equal Opportunity Employer

Individuals with disabilities who will need reasonable accommodations to complete the selection process should inform the Human Resources Office as soon as possible.

Documentation supporting the need for this accommodation may be required.

Police Department - Emergency Communications

Full-Time, 10 & 12 Hour Shifts

The Telecommunicator processes all emergency calls, routine calls for service, and support calls by acquiring information from citizens and other public entities requesting public safety services or assistance. This position routinely multitasks, processing and relaying information from multiple screens, callers, and among co-workers managing different stations. The Telecommunicators manage calls and information for 911, Police, Fire, and may be called upon to successfully navigate information during regional emergencies.

The successful candidate will possess the ability to type and perform data entry on computer terminals and extract and relay information to and from callers under extreme emotional pressure. Ability to understand and clearly speak the English language. Ability to read maps. Ability to spell, alphabetize, and catalogue. Ability to perform multiple tasks and function under extreme stress.

The skills and knowledge required would generally be acquired with graduation from an accredited high school or possession of a recognized G.E.D. and three (3) years of administrative support or public customer service experience, or an equivalent combination of education, training and experience.

STARTING RATE:

$27.65 /hour

POSITION RANGE:

$27.65 - $31.69/hour

SPECIAL REQUIREMENTS:

Certification as an Emergency Medical Dispatcher (EMD) and the State of Connecticut Public Safety Telecommunicator within one (1) year from date of hire. Certification on Fire/EMS and Police modules within (6) months of hire. Failure to obtain the required certifications within the time limits established above will result in separation.

Individuals with disabilities who will need reasonable accommodation to complete the selection process should inform the Human Resources Office on or before the application deadline. Documentation supporting the need for this accommodation may be required. Criminal background, drug testing, and driving record checks required prior to employment.

SELECTION PROCEDURE:

Review of applications/resumes. Candidates who meet the minimum requirements, or equivalent, will be invited to a written examination, which will contain an audio portion. A select number of candidates will then move forward to the oral examination(s).

The Town of Groton is an Equal Opportunity Employer and values diversity at all levels; it is committed to creating an environment of belonging and engagement for all employees, and encourages all individuals to apply.