Telecommunicator I

City of Reading, PA; Reading (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Reading, PA seeks a Telecommunicator I to handle emergency and non-emergency calls and monitor multiple systems. The 3:00PM - 11:00PM shift requires calm, decisive action and collaboration with police divisions to ensure timely information flow.

Typical duties include operating radios and software, applying guidelines, and maintaining required certifications. Overtime with short notice is possible, and confidentiality is essential in this role.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Pass a thorough background investigation, drug screening and maintain a clear criminal background.
• No FELONY or MISDEMEANOR.
• Ability to type 35 wpm with accuracy.
• Pass the pre-hire CritiCall assessment test

Responsibilities

• Answer emergency and non-emergency calls and coordinate police service requests.
• Operate radio console, systems, and software.
• Apply policies, procedures, and guidelines for emergencies/non-emergencies.
• Exercise sound judgment and stay calm under stress to provide prompt responses.
• Collaborate with other police divisions and agencies for information sharing.
• Complete department training and required certifications.
• Work mandatory overtime with minimal notice.
• Shift schedules are based on department needs and seniority.
• Maintain security clearances for CJIS access and confidentiality.

Skills

Typing 35 wpm

Stay calm under pressure

Leadership potential

Education

High school diploma or equivalent

Tools

CJIS systems access

CritiCall testing

Job description

The Telecommunicator I is responsible for answering emergency and non-emergency calls and monitoring various systems.

Shift 3:00PM - 11:00PM

Typical duties may include but not limited to:

• Handling emergency/non-emergency calls and additional requests for police service.
• Successfully operate various systems, software, and radio console equipment.
• Apply policies, procedures, and guidelines relating to emergency/non-emergency situations.
• Ability to exercise sound judgment and stay calm under stressful situations in order to provide prompt responses to emergency situations.
• Ability to lead, provide direction, and assist other department personnel in various situations when needed.
• Work closely with other police divisions or agencies to ensure information is communicated efficiently.
• Complete department training, testing and required certifications.
• Ability to work mandatory overtime in order to maintain minimum manning with as little as one hour notice.
• Work schedules are set based upon the department needs and seniority.
• Must be able to work nights, weekends, holidays, and overtime.
• Maintain security clearances in order to access Criminal Justice Information Systems (CJIS).
• Maintain confidentiality at all times.
• Uphold a professional work environment.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Successfully pass a thorough background investigation, drug screening and maintain a clear criminal background.
• No FELONY or MISDEMEANOR.
• Ability to type 35 wpm with accuracy.
• Pass the pre-hire CritiCall assessment test